--- description: Detaillierte Informationen über ServiceChannel zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceChannel Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [CMMS Software (Computerised Maintenance Management System)](/directory/30032/cmms/software) > [ServiceChannel](/software/38574/servicechannel) # ServiceChannel Canonical: https://www.capterra.ch/software/38574/servicechannel Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.capterra.ch/software/38574/servicechannel?page=2) > Optimiere den Workflow, verbessere die Kommunikation und biete Einblick in die laufende Wartung deiner Einrichtungen. > > Bewertung: **4.4/5** von 138 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet ServiceChannel? Führende Einzelhandel-, Restaurant-, Convenience- und Lebensmittelmarken. Spezifische Funktionen: Facility-Management, Gebäudeverwaltung, Immobilien, Betrieb, Finanzen und Banken, Gesundheitswesen, Logistik, Regierung ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.4/5** | 138 Nutzerbewertungen | | Bedienkomfort | 4.4/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.4/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: ServiceChannel - **Region**: New York, USA - **Gegründet**: 1999 ## Gewerblicher Kontext - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Arabisch, Chinesisch, Chinesisch (traditionell), Deutsch, Englisch, Französisch, Griechisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Polnisch, Portugiesisch, Portugiesisch, Portugiesisch, Rumänisch, Russisch, Schwedisch, Serbisch, Slowenisch, Spanisch, Thailändisch, Tschechisch, Türkisch, Ungarisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 209 weitere ## Funktionen - Abrechnung & Rechnungsstellung - Abschreibungsmanagement - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Anlagegegenstand-Management - Arbeitsauftragsverwaltung - Asset Lifecycle Management - Audit Trail - Auftragnehmer-Datenbank - Barcode / RFID - Benutzer-Management - Berichterstattung / Analyse - Berichterstattung und Statistik - Bestell-Management - Compliance Management - Dokumentenmanagement - Elektronische Unterschrift - Erinnerungen - Facility Asset Management - Geräte-Management - Inspektions-Management - Instandhaltungsmanagement - Inventarverwaltung - Job-Management - Job-Nachverfolgung - Kalenderverwaltung - Kreditplanung - Kundendienst-Historie - Lieferanten-Management - Mobiler Zugriff - Projekt-Nachverfolgung - Prädiktive Wartung - Qualifikations-Tracking - Risk Analysis - Störfallmanagement - Subunternehmen-Management - Techniker-Management - Terminplanung - Third-Party Integrations - Verfolgen von Vermögensanlagen - Versandmanagement - Vertrags-/Lizenz-Management - Verwaltung von Einzelteilen - Vorbeugende Wartung - Wartungsplanung - Wirtschaftsprüfung-Management ## Integrationen (15 insgesamt) - Accruent - Lucernex - Microsoft 365 - Microsoft Teams - NetSuite - Observe - Oracle PeopleSoft - SAP Ariba - SAP BW/4HANA - SAP HANA Cloud - SAP S/4HANA Cloud - ServiceNow - ServiceNow IT Service Management - Visual Lease - WennSoft ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support ## Category - [CMMS Software (Computerised Maintenance Management System)](https://www.capterra.ch/directory/30032/cmms/software) ## Ähnliche Kategorien - [CMMS Software (Computerised Maintenance Management System)](https://www.capterra.ch/directory/30032/cmms/software) - [CAFM Software](https://www.capterra.ch/directory/30211/facility-management/software) - [Auftragsmanagement Software](https://www.capterra.ch/directory/30785/work-order/software) - [Wartungssoftware](https://www.capterra.ch/directory/31023/preventive-maintenance/software) - [Anlagegüterverwaltungssystem](https://www.capterra.ch/directory/10026/fixed-asset-management/software) ## Alternativen 1. [Maintenance Connection](https://www.capterra.ch/software/12444/maintenance-connection) — 4.4/5 (443 reviews) 2. [MaintainX](https://www.capterra.ch/software/179296/getmaintainx) — 4.8/5 (1036 reviews) 3. [Fracttal One](https://www.capterra.ch/software/159911/fracttal) — 4.6/5 (1774 reviews) 4. [Limble](https://www.capterra.ch/software/162600/limble-cmms) — 4.8/5 (753 reviews) 5. [Jobber](https://www.capterra.ch/software/127994/jobber) — 4.6/5 (1456 reviews) ## Nutzerbewertungen ### "Strong end user experience, but with a slightly complicated back end" — 4.0/5 > **Ryan** | *5. Oktober 2017* | Einzelhandel | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Service Channel was our mode of communicating all site level service/maintenance needs for 2 years until we switched to a different service. From an end user experience, SC allowed a great deal of customization in pulling reports, had a mobile app (that actually worked even better than the parent web based app) and was very functional for daily use in regards to submitting tickets. > > **Nachteile**: The back end of SC, however, was much more difficult to manage and integrate into a large company. We ultimately switched to software we were already utilizing for other purposes that had service ticket abilities. ----- ### "One Stop Shop" — 5.0/5 > **Chelsie** | *25. März 2026* | Hausmeisterservice | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Superclean has had a great experience partnering with ServiceChannel. Their platform streamlines our operations, improves visibility, and helps us deliver consistent, high-quality service to our clients. The ease of communication and efficiency has made a noticeable impact on our day-to-day performance. We value the partnership and look forward to continued success together. > > **Nachteile**: There are some trade specific aspects that I wish would be built differently to benefit the vendor partner. ----- ### "Reliable Platform for Managing Work Orders and Client Communication" — 4.0/5 > **luisa** | *22. Mai 2026* | Bau | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: ServiceChannel makes it easy to manage work orders, track progress, and communicate with clients in one place. It helps keep information organized and accessible for both office staff and field teams. CLIENT > > **Nachteile**: The platform can sometimes be difficult to navigate, especially when searching for specific information or managing multiple jobs at once. > > Overall, our experience with ServiceChannel has been positive. It is a useful platform for managing service requests, tracking job status, and maintaining communication with clients. While there is a learning curve and some areas could be more user-friendly, it has helped streamline operations and improve organization. ----- ### "Worst software ever. Avoid at all costs and you will lose suppliers." — 1.0/5 > **Fred** | *10. März 2025* | Umweltdienstleistungen | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: Worst ever for suppliers. We are leaving a client because that software is such a nightmare. Keep your money, we'll service others. > > **Nachteile**: User completely UNFRIENDLY, complicated, illogical, designed by PC people, zero empathy, focused on doing a million non-necessary things and the basic stuff is so unaccessible. If you are not a PC expert or IT consultant and you are a regular business owner, this will be a nightmare for you. Avoid clients who push you into this. > > Nightmare, we left the client and we left with unpaid invoices. Screw it, big loss. If a client uses that service, I am not touching it. ----- ### "Service Channel Review" — 5.0/5 > **Silvia** | *26. Februar 2026* | Hausmeisterservice | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I have been using Service Channel for 10 years and have had great success with it. It allows me to easily communicate with our clients, upload quotes, get approvals and upload photos. Our technicians are also able to easily check in and out of jobs using the IVR system which allows us and the client to track the progress and completion of the job. The IVR system is easy to use with clear instructions. > > **Nachteile**: It sometimes takes clients a while to respond to messages posted in service channel. We then have to reach out to them outside of Service Channel either by phone or email. > > Our company has used Service Channel for many years and is very happy with the platform. We are also able to run reports and get rated which allows us to see how we are performing. Many of our clients use service channel. It is a wonderful portal to use and I highly recommend it to those who want to achieve success. ----- Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.capterra.ch/software/38574/servicechannel?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/38574/servicechannel) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Strukturierte Daten