Wer nutzt diese Software?

NAPA AutoCare Members and Professional Automotive Repair Facilities

Durchschnittliche Bewertung

48 Bewertungen
  • Gesamt 4.5 / 5
  • Benutzerfreundlichkeit 4.5 / 5
  • Kundenservice 4.5 / 5
  • Funktionen 4.5 / 5
  • Preis-Leistungs-Verhältnis 5 / 5

Produktdetails

  • Kostenlose Version Nein
  • Kostenlose Testversion Ja
  • Einsatz Installiert - Windows
    Mobile - iOS Native
    Mobile - Android Native
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung Support währen der Geschäftszeiten
    Online

Angaben zum Hersteller

  • NAPA Auto Parts
  • http://www.napatracs.com/
  • Gegründet 1928

Über NAPA TRACS

NAPA TRACS provides powerful estimating, technical information and shop management software solutions designed to help you manage and grow your business. NAPA TRACS provides the tools you need to improve the overall performance of your shop, resulting in increased productivity, customer satisfaction and profitability.

NAPA TRACS Funktionen

  • Abrechnung & Rechnungsstellung
  • Angebote / Schätzungen
  • Arbeitsauftragsverwaltung
  • Arbeitslohntarife
  • CRM
  • Inventarverwaltung
  • Kundendienst-Historie-Nachverfolgung
  • VIN Lookup
  • Wartungsplanung

Die hilfreichsten Reviews für NAPA TRACS

Tracs has been good to us! Was a little overwelming to get started because it can do so much.

Mit Google übersetzen Bewertet am 22.1.2018
Rick P.
President
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
Quelle: asdf
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis

Vorteile: The things we like are the ability to make estimates that are complete and ready to turn into repair orders that are already finished when the car arrives. All aspects of the work order are modifiable at any time. Notes are easy to apply and sub estimates stay in history. It is easy to export to Quick Books. The support team has been able to keep us up and running. Our rep. is great! he is there for us when we want to take Tracs to the next step, or if we have a crisis. (such as a computer crash Friday night and a new set up on Sunday)

Nachteile: It would be nice if you could open multiple windows or history RO's over top of each other for clip board pasting or searching history. would be nice to look at history RO's and be able to open the parts items and see where they were purchased. Would be nice if Pro link would not close until you closed it while working on a repair order. Would be nice if the labor estimator had a more detailed menu (more choices)

Antwort des Softwareanbieters

von NAPA Auto Parts an 19.4.2018

Hi Rick,

We are currently working on a version that will allow you to have multiple windows open at once. This upgrade will be made avaialbe to all current users by end of Q3 2018.

The Labor guide in NAPA TRACS is a direct interface to Mitchell PRODemand Labor. HINT! Use a Wild Card to narrow your search. Type WAT* for Water Pump and you will see where that labor is. You are one click away from there!

M1 is working on type ahead functionality in the labor section. Will make it easier for the customer to get where they wan to go.

After receiving a new territory rep for Tracs, we are much more at ease with the program.

Mit Google übersetzen Bewertet am 8.4.2018
Paula J.
Owner Operator
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
Quelle: asdf
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis

Vorteile: Program operates as it should, territory rep has helped immensely with getting our unused/unprogrammed portion working after many years. It pays to have a local person to help with questions and help with programming setup.

Nachteile: Tracs has been pretty slow with changes in the software over the years. Probably because they relied on their parts sales people to recommend changes. Our territory Tracs rep has been tremendous getting us up and running better. I agree with another reviewer that we should be able to incorporate google calendar into Tracs, the schedule in Tracs is very hard to use, I would like to be able to add who and what I want without creating a work order. Tracs needs to have a direct link in Tracs for VIN Decoding instead of in ProLink. I have stopped using the NAPA Mobile App Vin Decoder due to its inaccuracy. Parts ordering could be improved with other suppliers besides NAPA.

Antwort des Softwareanbieters

von NAPA Auto Parts an 19.4.2018

Hi Paula,

We have averaged (3) updates a year to the application.

We gather changes for future development from our customer base. The majority of these are from our User Group Meetings as well as our online training sessions. We also get them from our Support Staff based upon customer request. We compile those and look at what makes the most sense for the majority of our customer base.
I agree, the ¿Calendar¿ in Legacy TRACS is hard to use. We are currently redesigning how it looks, operates and integrates to other products. Google Calendar is a good suggestion.

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