--- description: Detaillierte Informationen über LiveChat zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveChat Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Kundenservice Software](/directory/22/customer-service/software) > [LiveChat](/software/62194/livechat) # LiveChat Canonical: https://www.capterra.ch/software/62194/livechat Seite: 1 / 70\ Weiter: [Nächste Seite](https://www.capterra.ch/software/62194/livechat?page=2) > Premium Live-Chat- und Help-Desk-Software für Unternehmen. Probiere LiveChat kostenlos, mache aus deinem Support-Team wahre Kundenservice-Rockstars\! > > Bewertung: **4.6/5** von 1727 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet LiveChat? LiveChat wird von Unternehmen auf der ganzen Welt und aus allen Branchen eingesetzt. Start-Ups, kleine und mittlere Unternehmen und Konzerne vertrauen bei ihren täglilchen Kundendienst-Aufgaben auf LiveChat. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 1727 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Text - **Region**: Boston, USA - **Gegründet**: 2002 ## Gewerblicher Kontext - **Startpreis**: $ 25.00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Arabisch, Chinesisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Finnisch, Französisch, Hebräisch, Indonesisch, Irisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Thailändisch, Tschechisch, Türkisch, Ukrainisch, Ungarisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belgien, Belize und 203 weitere ## Funktionen - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anpassbare Vorlagen - Aufgabenmanagement - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM-Systeme - Call-Center-Management - Chat / Messaging - Chatbot-Software - Datensicherheit - Datenvisualisierung - E-Mail-Management - Echtzeit-Chat für Kunden - Einstellungen (Personalbeschaffung) - Engagement-Tracking - Feedback-Management - Inbox-Management - Kommunikationsmanagement - Kontaktmanagement - Konversationsanalysen - Kundenbindung - Kundendatenbank - Kundenerlebnis-Management - Kundenhistorie - Kundenportal - Kundenspezifisches Branding - Live-Chat - Mehrsprachig - Mobiler Zugriff - Multi-Channel-Kommunikation - Multichannel-Datenerfassung - Negatives Feedback Management - Nutzungsverfolgung/-analyse - Priorisierung - Proaktiver Chat - Self-Service Portal - Service Level Agreement (SLA) Management - Task Automation - Textanalyse - Transfer / Weiterleitung - Transkripte / Chatverlauf - Umfragen & Feedback - Visuelle Analytik - Warteschlangenmanagement - Werkzeuge zur Zusammenarbeit - Wissensbasis-Management - Workflow-Management ... und 14 weitere Funktionen ## Integrationen (121 insgesamt) - 1CRM - 1Password - 2way - ActiveCampaign - Adobe Commerce - Asana - Basecamp - Benchmark Email - BigCommerce - Breeze - Campaign Monitor by Marigold - Capsule - ChatBot - ChatGPT - Claude ... und 106 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Kundenservice Software](https://www.capterra.ch/directory/22/customer-service/software) ## Ähnliche Kategorien - [Kundenservice Software](https://www.capterra.ch/directory/22/customer-service/software) - [Online CRM Systeme](https://www.capterra.ch/directory/30072/online-crm/software) - [Live-Chat Software](https://www.capterra.ch/directory/30797/live-chat/software) - [Kundenengagement Software](https://www.capterra.ch/directory/30906/customer-engagement/software) - [CEM Software (Customer Experience Management)](https://www.capterra.ch/directory/30671/customer-experience/software) ## Alternativen 1. [Freshdesk](https://www.capterra.ch/software/124981/freshdesk) — 4.5/5 (3460 reviews) 2. [Slack](https://www.capterra.ch/software/135003/slack) — 4.7/5 (24142 reviews) 3. [LiveAgent](https://www.capterra.ch/software/102188/liveagent) — 4.7/5 (1786 reviews) 4. [Zendesk Suite](https://www.capterra.ch/software/164283/zendesk) — 4.4/5 (4083 reviews) 5. [Tidio](https://www.capterra.ch/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Nutzerbewertungen ### "LiveChat + HelpDesk - take a chat and summarize it into a ticket, perfect\!" — 5.0/5 > **Brian** | *22. Februar 2026* | Computer-Software | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I tried HubSpot in terms of live chat and notifications and was really disappointed. Then I read about LiveChat + HelpDesk and thought I would give it a try. the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time\! > > **Nachteile**: the workflow automations were an obscure checkbox on the my user profile to enable beta features and the AI chat bot didn't help, but when I got to a real person this was quick. > > I'm going to buy this product for my business. I plan to sell https://gitopsmanager.io on AWS and Azure Marketplaces. I needed a LiveChat and Support Ticketing system and this is perfect\! My app manages kubernetes clusters in AWS / Azure and an opensource suite of tools to enable GitOps build and deployment globally. LiveChat and HelpDesk are critical to my success in offering great support experience to my customers. ----- ### "LiveChat: More than a valuable tool" — 5.0/5 > **Larry** | *27. März 2025* | Elektrische/elektronische Fertigung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: LiveChat is so easy for new employees to grasp basic concepts and start using it. It's very similar to texting or messaging apps on anyone's phone. > > **Nachteile**: Although rarely needed, the support is best done through email. Their chat box for customer service seems to be a bot, which can be frustrating to use. > > I've been using LiveChat to support 2 web sites for our company for about 9 years and find that it's more than a valuable tool. True, we use it for a highly technical website and basically serve in a reactive role. The canned responses have saved us time and is great for new agents who don't quite have all the answers. Having the app on my phone also gives me freedom to leave my desk but not miss any incoming chats. But LiveChat is also a big part of improving our customer relations. The customers really enjoy getting immediate help the moment they need it. We also onboard new customers who are inquiring about our services and prices - in real time\! LiveChat has become a permanent part of our customer service experience. It is invaluable in supporting current customers and winning new ones\! ----- ### "Live Chat Feed Back" — 5.0/5 > **Pritijeet** | *5. Juni 2026* | Einzelhandel | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Customer Support was exceelent \& LC portal functionalities are really good and easy for us to manage the customers. > > **Nachteile**: I would like to highlight a few concerns regarding the recently introduced billing system, pricing structure, and subscription plans, which were implemented without prior consultation or alignment with our requirements. Additionally, the monthly Premium API payment process presents operational challenges for our organization. The payments currently require an American Express card, whereas our company policy does not permit the use of personal cards for business-related transactions. Furthermore, processing monthly payments involves multiple approval layers, making the process time-consuming and administratively cumbersome. To address these challenges, I would request the introduction of an annual prepaid API subscription package. An annual billing option would simplify procurement, reduce administrative overhead, ensure uninterrupted service, and better align with corporate payment and approval processes. I request you to consider this feedback and evaluate the feasibility of introducing annual prepaid API plans for enterprise and business users. > > LC portal functionalities are really good and easy for us to manage the customer, however billing payment \& annual renewal are challenging for us. ----- ### "LiveChat experience" — 3.0/5 > **Charles** | *15. Mai 2026* | Logistik & Lieferkette | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: It is a very comprehensive app, with many features and will be very useful once I learn how to use it. Customer support has been very good overall. > > **Nachteile**: Very complicated. Difficult to get it setup and working correctly in my experience. I will know more once I have used it for a few weeks. For now, I am not that impressed. > > Good customer support, but very difficult to set up and learn to use. I have spent many hours trying to get the app to work on both my office PC and my iphone. ----- ### "Best feature, integration, and automation mix" — 5.0/5 > **Lisa** | *3. März 2026* | Bau | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Best mix or features, integrations, and automation for a website chat service. I did a lot of research and signed up for a lot of free trial and this service won out. Chatbot integration was a major reason for this. > > **Nachteile**: nothing so far, used this service back in 2021 and coming back to it after current tool fell behind in features. > > smooth and easy so far. All of our set up issue were handled quickly by support chat and the knowledge base. ----- Seite: 1 / 70\ Weiter: [Nächste Seite](https://www.capterra.ch/software/62194/livechat?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/62194/livechat) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Strukturierte Daten