LiveChat

Gute Anwendung für den täglichen Gebrauch

Vorteile:

Es gefällt mir die einfache Bedienung und das gute optische Design.

Nachteile:

Der Preis dieser Anwendung finde ich ein wenig zu teuer.

LiveChat review

Kommentare: We set up a live chat for our customer on his eshop. Quick setup within a few minutes and the customer also quickly adopted the livechat window.

Vorteile:

14 day free trial version Possibility to share the screen with the customer A huge number of features such as automatic replies, switching between operators, offline messages and more.

Nachteile:

After the 14-day free version expires, you need to purchase the paid version. For some, this can be off-putting.

link with your customers with this amazing tool,Live chat is my daily savior.

Kommentare: Wow! Everything about Live chat is incredible.It is very easy to use and implement.You can ask questions and get answers one on one. We've had a tremendous experience.

Vorteile:

Live chat is a user friendly tool which connects you with your targeted audience.You can easily communicate with new people in your website or in your social media platforms.You can communicate through messages or phone calls, that's so cool.Live Chat has been my favorite tool which I interact with.Grow your business by reaching your customers more personally,it makes it easier to understand your shortcomings and correct them.

Nachteile:

For the time that have used Live chat,I have no cons about it,I am a happy user.

Good value but lacks some key functionality and integration

Kommentare: Livechat gives us the ability to engage more directly with visitors to our site. It has certain functional limitation which my team find frustrating, however for the price that we pay, it is still good value.

Vorteile:

Livechat has provided a really useful platform for us to get started with livechat provision on our site. The chat interface itself is easy for agents to use. It is also inexpensive compared with other similar platforms.

Nachteile:

There are some important features missing or lacking. Spell check within the livechat itself is crucial for agents to ensure we are always putting our 'best foot forward', while trying to respond quickly to visitors. The automated greetings are great but lack the ability to set logic within the conditions, meaning I don't have quite the level of control I would like over the greetings. The CRM integration has also been difficult to implement, and hasn't worked well for all our agents. Which has caused some issues with manual data entry and some lost data. This integration is crucial to our workflow. The customer service has, overtime, become much more automated and it has therefore taken me longer and been more frustrating to get solutions to issue that I have come up against. While the platform itself has improved in functionality through the time i've been using it, I find the customer support has become less helpful and personal.

With LiveChat my customers are always happy with our service

Vorteile:

LiveChat is so easily integrated into any software we use for my side business hustle. We can track and get insight reports on how customers feel about our services. Thanks to the LiveChat option we are getting 5-star reviews for our customer service.

Nachteile:

Everything is great about this app. No concerns. Love using it.