LiveChat

LiveChat review

Kommentare: We set up a live chat for our customer on his eshop. Quick setup within a few minutes and the customer also quickly adopted the livechat window.

Vorteile:

14 day free trial version Possibility to share the screen with the customer A huge number of features such as automatic replies, switching between operators, offline messages and more.

Nachteile:

After the 14-day free version expires, you need to purchase the paid version. For some, this can be off-putting.

In Betracht gezogene Alternativen: Tidio und

Gründe für den Wechsel zu LiveChat: The customer chose this software because he liked it the most and it best suited his e-shop needs.

I can quickly respond to consumer inquiries via LiveChat

Kommentare: We recently used Livechat's Twilio and Calendly integrations to send messages to consumers' mobile phones and organize sales appointments. Everything described up to this point can be executed without ever leaving the Livechat interface.

Vorteile:

Among the several software programs I've used, Livechat has the most robust integration features. By incorporating third-party apps into our regular Livechat sessions, we have been able to enrich our interactions with the service.

Nachteile:

Because it goes above and beyond what I'd expect from helpdesk software, LiveChat has all the features I could want for my staff.

LiveCaht Review

Kommentare: 1. Resolve customer service issues quickly: LiveChat enables customers to get in touch with customer service agents quickly and easily, helping to resolve customer issues quickly and efficiently.2. Increase sales: LiveChat can be used to answer customer questions, help them make purchase decisions, and enable customers to make purchases quickly and easily.3. Improve customer satisfaction: By providing real-time customer service, LiveChat can help customers feel more connected to your business and increase their satisfaction with your customer service.4. Monitor customer feedback: LiveChat can be used to monitor customer feedback and collect customer feedback quickly and easily. This can help businesses identify areas for improvement and better understand customer needs.5. Improve website usability: LiveChat can be used to provide website visitors with help and support, making it easier for them to navigate the website and find what they need.

Vorteile:

. Increased Sales: LiveChat can help close sales faster by providing an immediate response to customers’ inquiries. It also allows customers to ask questions in real time, which can help increase conversion rates.2. Improved Customer Service: LiveChat allows companies to provide better customer service. It allows customers to get their questions answered quickly and in an efficient manner.3. Increased Engagement: LiveChat enables customers to interact with companies in a more direct and personal way. This can help build relationships and increase customer loyalty.4. Lower Operating Costs: LiveChat reduces the need for expensive phone support. Companies can save money by eliminating the need for phone support staff.5. Increased Visibility: LiveChat provides companies with an additional channel to reach customers. It allows companies to engage with customers in real-time and build relationships.

Nachteile:

. Limited Support Hours: LiveChat is not available 24/7, so if customers encounter an issue outside of the support hours, they could be left without assistance.2. Limited Knowledge Base: LiveChat does not provide an extensive knowledge base for customers to search for answers to their questions.3. Lack of Automation: LiveChat does not offer automated responses, which can leave customers waiting for a longer time to get their questions answered.4. Potential Technical Issues: LiveChat operates on a web-based platform, and technical issues can arise that prevent customers from connecting with support. 5. Increased Pressure on Agents: LiveChat can put a lot of pressure on agents to provide quick responses to customers, which can lead to mistakes or a lack of understanding

Maybe the best Live help integration!

Vorteile:

The feature that I like the most is that it can be integrated into the sites. The best live chat integration I have used on my own sites works both on wordpress and on a site made from scratch and it works very well for me. And let me add that it's customizable, I think it's one of its best features, and it's also a tool without the need for a purchase. Many features are offered to you for free.

Nachteile:

I don't think it had any shortcomings, because it was not a good thing that it could not be added to a complete integration only mobile applications, maybe there is, but I couldn't find it, but that's it.

It's simple and fast, so I can contact my teammates right away

Kommentare: Livechat allows for instant, one-on-one interaction with customers, increasing the likelihood that they will become paying clients. Live chat takes a customer-centric approach and equips your company with useful tools.

Vorteile:

The use of real-time chat allows us to communicate with our clients in a highly productive manner. We have found that creating many agent accounts and assigning specific tasks to different teams of workers helps us do more in less time.

Nachteile:

Its price tag is higher than those of its rivals. The delay in getting chat messages is annoying and often leads to misunderstandings. It takes time for support to respond and fix the issue we report.