Wer nutzt diese Software?

Convoso is a fit for any organization looking to increase sales and marketing productivity. Our customers span a range of industry verticals such as credit repair, lead generation, mortgage, and more.


Durchschnittliche Bewertung

9 Bewertungen
  • 5 / 5
    Gesamt
  • 4.5 / 5
    Bedienkomfort
  • 5 / 5
    Kundenservice
  • 4.5 / 5
    Funktionen
  • 5 / 5
    Preis-Leistungs-Verhältnis

Produktdetails

  • Kostenlose Version
    Nein
  • Einsatz
    Cloud, SaaS, Web
  • Training
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung
    Geschäftszeiten
    Online

Angaben zum Hersteller

  • Convoso
  • http://convoso.com/
  • Gegründet 2006

Über diese Software

Perfect for 10+ users. Get a Free Trial of our all-in-one contact center platform which will generate and convert leads faster using multiple communication channels.

Set a sequence of events which will automatically determine when to:
1) call your leads using our predictive dialer
2) send a text message (2-way sms included)
3) drop a ringless voicemail
4) send an automated email. You will see an immediate increase in your contact/conversion rates when compared to your current platform.


Convoso Predictive Dialer Funktionen

  • Anrufaufzeichnung
  • Anrufprotokoll
  • Anruftext-Aufzeichnung
  • Anrufüberwachung
  • Eskalationsmanagement
  • Gemischtes Call-Center
  • IVR/Voice Recognition
  • Inbound Callcenter
  • Live-Chat
  • Manuelles Wahlsystem
  • Outbound-Callcenter
  • Progressives Wählersystem
  • Prädiktive Wähler
  • Queue Management
  • Reporting/Analytics
  • Anrufaufzeichnung
  • Anruftext-Aufzeichnung
  • Berichterstattung über Anrufe
  • Call-Center-Management
  • Lead Management
  • Power Dialer
  • Preview Dialer
  • Progressives Wählersystem
  • Prädiktive Wähler
  • Umfragen
  • Anrufaufzeichnung
  • Anrufergebnisse
  • Anrufüberwachung
  • FCC-Compliance
  • FTC-Compliance
  • Kampagnen-spezifische Anrufer-ID
  • Kontaktmanagement
  • Lead Management
  • Lead-Erfassung
  • Rückruf-Terminplanung
  • Umleitung der Anrufe
  • Anrufaufzeichnung
  • Anrufprotokoll
  • Anruftext-Aufzeichnung
  • Automatisches Telefonwählgerät
  • CRM
  • IVR / Spracherkennung
  • Inbound Callcenter
  • Lead-Distribution
  • Outbound-Callcenter
  • Weiterleitung von Anrufen (Call Routing)
  • Anruf pausieren
  • Anrufaufzeichnung
  • IVR / Spracherkennung
  • Kontaktmanagement
  • SIP-Trunking
  • Syndikat-Gruppen
  • Verbesserung der Sprachqualität
  • Vereinheitlichte Kommunikation
  • Verschlüsselung

Convoso Predictive Dialer Neueste Bewertungen

Automatisch übersetzt. Zeige Originalbewertung

Convoso's system and team are amazing! They take care and consideration of their customers needs

5/5
Gesamt
4 / 5
Bedienkomfort
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Kommentare: We have EVERYTHING I believe! This system was built in such a way that you can add or remove features your team needs as it grows. I am really impressed with he fact that you all really listen to what the customer needs and make changes on a global level when you find a helpful fix for 1 client and make it available for all.

Vorteile: I love how flexible the system is and that a lot of changes don't require an engineering background to apply. Their team walked us through the custom features and reports we needed and made themselves available the days we launched in order to help troubleshoot. This team really goes above and beyond for customers needing custom fields. If the changes look like a good fit they instantly make them available to ALL current users as well!!

Nachteile: There is a slight learning curve like with any new software so be patient because on day 2 when it all clicks you will be so thankful! Everything is liked, but some of the reports could be combined due to the ability to customize further to meet your specific kpi needs.

Automatisch übersetzt. Zeige Originalbewertung

Our most valuable tool we use.

4/5
Gesamt
5 / 5
Bedienkomfort
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Kommentare: cost and performance tracking, improved speed to contact, decreased lead spend, increased revenue

Vorteile: Being able to track our costs and conversion ratios better than ever before. Also our speed to contact seems to lead our peers evidence by speaking to lead companies and verify time from post to dial.

Nachteile: The only thing I don't like is the only thing it can't do but no one else can either. CRM functionality will always be more difficult due to the dialer integration, but we have made it work quite well.