Wir helfen Unternehmen in der Schweiz
seit 15 Jahren bei der Softwareauswahl

Was ist mHelpDesk?

mHelpDesk ist eine einfache und leistungsstarke Softwarelösung für dein Außendienstgeschäft. Sie automatisiert alles vom ersten Kundenkontakt bis zur Bezahlung. Das Unternehmen bietet seinen Kund*innen mobile und Online-Tools, die hinsichtlich Leistung, Zuverlässigkeit und Funktionalität ihresgleichen suchen. Das Unternehmen hat die besten Tools in einem äußerst nutzerfreundlichen und erschwinglichen Paket zusammengefasst, das keine großen Vorabinvestitionen erfordert. Und firmeninterne Produktexpert*innen sorgen dafür, dass du sofort einsatzbereit bist.

Wer verwendet mHelpDesk?

mHelpDesk eignet sich perfekt für etablierte und wachsende kleine und mittlere Unternehmen, die eine bessere Organisation, mobilen Zugriff und effizientere Planungs- und Abrechnungsprozesse wünschen.

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Du bist nicht sicher, ob mHelpDesk das Richtige ist? Mit einer beliebten Alternative vergleichen

mHelpDesk

mHelpDesk

4.3 (820)
$ 169.00
Monat
Kostenlose Version
Kostenlose Testversion
158
12
4.3 (820)
3.9 (820)
4.4 (820)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
EUR 14.00
Monat
Kostenlose Version
Kostenlose Testversion
203
70
4.1 (6’750)
4.3 (6’750)
4.1 (6’750)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über mHelpDesk

Durchschnittliche Bewertung

Gesamt
4.3
Benutzerfreundlichkeit
4.3
Kundenservice
4.4
Funktionen
4.0
Preis-Leistungs-Verhältnis
3.9

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1’000
  • >1’001

Bewertungen nach Punktzahl finden

5
58%
4
25%
3
8%
2
3%
1
6%
Mas Idayu
Mas Idayu
Information Technology Assistant in Malaysia
Verifizierter Nutzer auf LinkedIn
Öl & Energie, 10’000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great helpdesk application

5.0 vor 2 Jahren

Vorteile:

It's elegant in its simplicity, easy to use and does what it's supposed to. As long as you're only looking to arrange projects and make invoicing and estimates, it's a great tool. There's also a smartphone app, although it's just good for the basics. Assessments, service calls, and invoices may be done quickly and easily. Managing customer information across various employment locations is a joy.

Nachteile:

There are instances when they provide upgrades that don't benefit my daily application use. Because they cater to a wide range of sectors and demands, I can see how the change would be beneficial. More of them being optional would be ideal. There is a noticeable lag in the application's response but not too serious.

Darell
Owner in USA
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Field Service Software for any Business to Stay Organized

5.0 vor 4 Jahren

Kommentare: Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

Vorteile:

You are able to automate your business to keep a customer database, schedule and track work orders. Billing is a breeze with in the email feature you send to your customers. They can pay directly with PayPal or Credit Card account. There is even a feature to generate leads to your business. You can customize your invoices and work orders to meet your business needs. Works on mobile Apps and integrates all your invoices to quick books.

Nachteile:

When customers pay from your credit card account, you are only able to setup and activate one payment option at a time. It would be nice to have individual bank accounts set for different sections of your business model.

Yunus Emre
Yunus Emre
Audit Assistant in Polen
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 10’000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

User Friendly Tool

4.0 letzten Monat Neu

Vorteile:

It had User Friendly Interface for the employees. It could be connected via mobile.

Nachteile:

It was simple to use but not included so much detailed features.

Miles
Owner in USA
Bau, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Functional and reliable product with ZERO updates

3.0 vor 4 Jahren

Kommentare: It's been OK. We are still using it but we are actively looking for a replacement. Of course once you invest in a product it's painful to rip it off and go with another (despite being necessary). They know this and that might be part of why they are totally complacent.

Vorteile:

I like the simplicity of it. It's very simple to use and it works as expected. If your goal is to schedule jobs, create quotes, schedule estimates, and push invoices over to quickbooks it works just fine. It also has a mobile app that is sufficient for basic functionality.

Nachteile:

We've been using this product for over 2 years and they haven't made one single solitary update. Zero. Not one addition to the software. In other words, they appear to have absolutely no ambition whatsoever to make the system better. No doubt this is an organizational decision. If you're looking for a very basic product that works well for what it does, mhelpdesk is fine. If you're looking for a product that will grow with you then it absolutely is not. This product is going nowhere. They have absolutely no decent way to manage memberships. The system freezes up semi-frequently (although thankfully we've never had an extended downtime) The building of estimates is very basic and you have no way of building in multiple options within the same estimate. It's very plain jane. It always will be. There are manifold bugs and usually the bugs will last for months and months and sometime once they happen they never get resolved. For example: - I can no longer export a customer list from the software. I doubt they will resolve this despite the repeated tickets. - You can no longer drag and move items around on a quote when you're using google chrome. It only works if you're using Safari. The problem is virtually nothing in the product works with Safari so you have to login just to do that one task and then go back to Chrome for everthing else. - You have to click save more than once in certain workflows in order for the page to actually save.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Computer-Software, 1’001–5’000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Streamlined daily tasks and schedule

4.0 vor 3 Wochen Neu

Vorteile:

Some features can streamline your daily tasks like scheduling, routing and invoicing, which are particularly beneficial for field service businesses or IT services. It has a user-friendly interface and its scheduling capabilities are efficient enough to enhance our user's overall user experience.

Nachteile:

Some areas of improvement can be the reporting (need more in-depth offering of analytics and insights), the import/export (we had errors leading to data loss during the process) and the pricing structure (lack of volume discounts).