SAP Customer Experience

SAP Customer Experience

Was ist SAP Customer Experience?

Mache das Beste aus deiner Kundenbeziehung, indem du aus dem Kundenverständnis Gewinn ziehst, Front-Line-Effizienz und Effektivität verbesserst, kritischen Geschäftsprozesse über die Kundenkontaktpunkte hinaus straffst und dich schnell den sich ändernden Geschäfts- und Kundenbedürfnisse anpasst.

Wer verwendet SAP Customer Experience?

Marketing, Vertrieb und Kundendienst-Teams in Unternehmen jeglicher Größe.

SAP Customer Experience Software - 1
SAP Customer Experience Software - 2
SAP Customer Experience Software - 3
SAP Customer Experience Software - 4

Du bist nicht sicher, ob SAP Customer Experience das Richtige ist? Mit einer beliebten Alternative vergleichen

SAP Customer Experience

SAP Customer Experience

4.2 (226)
Nicht in deinem Land unterstützt
$ 58.00
Monat
Kostenlose Version
Kostenlose Testversion
28
Keine Integrationen gefunden
3.8 (226)
4.0 (226)
4.1 (226)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
Keine Preise gefunden
Kostenlose Version
Kostenlose Testversion
207
26
4.0 (17’578)
4.0 (17’578)
4.1 (17’578)

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Bewertungen über SAP Customer Experience

Durchschnittliche Bewertung

Gesamt
4.2
Benutzerfreundlichkeit
3.8
Kundenservice
4.1
Funktionen
4.2
Preis-Leistungs-Verhältnis
4.0

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1’000
  • >1’001

Bewertungen nach Punktzahl finden

5
46%
4
34%
3
15%
2
3%
1
2%
Dorothee
Senior Group Accountant in Deutschland
Maschinerie, 1’001–5’000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Benutzerunfreundlich

3.0 vor 3 Monaten

Vorteile:

Integration zu anderen Programmen wie Excel

Nachteile:

Nicht intuitiv zu bedienen, Hilfestellung auf Hilfeseiten nicht toll.

Sukesha
Sukesha
Content Curator in Indien
Verifizierter Nutzer auf LinkedIn
Bildungsmanagement, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great CRM tool

5.0 vor 2 Monaten Neu

Kommentare: I had an enriching and educational experience as I got to learn a new skill using SAP CRM

Vorteile:

The feature I like best about SAP is its adaptability, it can be customised very easily as per the customers needs and the relevant sector.

Nachteile:

It takes some time to learn to use the software, which might seem tedious to beginners but post that it is easy to use

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Marktforschung, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

SAP Customer Experience review

4.0 vor 4 Monaten

Kommentare: Overall my customer user experience is quite positive and I'm looking forward to using it again

Vorteile:

AI-powered insights help make each customer feel as if they were their own. This invaluable tool allows you to proactively engage and understand your consumer while respecting their privacy preferences at every point in their journey. Machine learning and intelligent automation help you engage and sell.it has so many options, customer interaction is seamless and the software is excellent for me

Nachteile:

The User Interface of SAP is quite complex especially for newbies who are not techie although if you have an experience in Customer Service you will somehow get the hang of it somehow as time goes by but its not easy to understand

Aneesh
Consultant in Indien
Einzelhandel
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

An end to end solution with seamless integration capabilities

3.5 vor 8 Jahren

Vorteile:

SAP CRM is a very robust product and SAP has done well over the past decade to cater to the CRM needs of customers across industries. The best part of SAP CRM is that it not only integrates seamlessly with other SAP softwares but also with various non-SAP softwares providing options to enterprises to keep using certain legacy systems at the same time. CRM solutions in general are very customer centric and SAP has done exceptionally well over the past few releases to come up with advanced features like Social Media Integration to capture market vibe in a more structured and organized fashion. While some of the core CRM modules keep getting better with frequent bug fixes, focus has been on adding new features to cater to industry specific needs. Another important aspect of this software is its ever improving UI. Since CRM 7.0 there has been considerable change in the UI which I should say is extremely friendly now. For customer who want to deploy SAP CRM solution faster, SAP provides them with Rapid Deployment Solution which reduces the implementation time and cost drastically. SAP CRM Best Practices are now successfully used across industries as a proven tool to successfully run business. SAP CRM on HANA platform has made data retrieval a very quick and hassle free affair. SAP also has a great community of developers and professionals who help to share ideas and answer questions when it comes to configuring and customizing their solutions. Another important thing is that for customers who do not want to invest in huge IT infrastructure , SAP CRM comes as an on demand (cloud) solution with most of the features from its on premise version.

Nachteile:

SAP CRM releases newer version at a relatively slower rate than most of its competitors. Configurations in SAP CRM backend still remains pretty complex and require highly skilled and experienced professionals to do so. Though SAP CRM can be used as a standalone product but the usability is drastically reduced when SAP ERP is not implemented. Standalone SAP CRM analytics is very basic in its present form and cannot cater to customer need without complex customization.Lastly, lets face it, SAP solutions are still heavily priced compared to other vendors and quite understandably SAP CRM consultants are pretty expensive to hire.

Jennifer
Sales and Marketing Specialist in Philippinen
Marketing & Werbung, 501–1’000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

My review for SAP Customer Experience

5.0 vor 4 Wochen Neu

Vorteile:

I like the extensive set of tools and capabilities that SAP Customer Experience offers, which makes it simple for businesses to manage client contacts, track customer data, and assess customer satisfaction. The platform's real-time data helps organizations understand client behavior and make wise decisions, allowing them to respond quickly to changing customer needs. Businesses can tailor the client experience to their specific needs thanks to the platform's inherent adaptability.

Nachteile:

Only one aspect of SAP Customer Experience irritated me: its high price in comparison to competing customer relationship management platforms. For users who are unfamiliar with the SAP platform, it may not be the easiest to use.