SuperSaaS

Reliable, Fast, Easy to Update

Kommentare: We use this to facilitate over 50 group classes per week with hundreds of bookings per week. For the most part, this entire process in our business is automated, giving us clients a lot of self service control over their bookings without much labour cost for our business.

Vorteile:

It's flexible for building out our group class schedules, meeting a variety of our needs. It's flexibility is what makes it so valuable.

Nachteile:

The UI needs an update, there are small UI issues here and there that cause confusion with our end users (clients booking us). The biggest example is, the End Time of appointments are often visually stronger than the Start Time, and we've had a certain % of people come to appointments at the End Time because of it.

Outstanding Customer Service, Versatile Interface

Kommentare: It has been quite a learning experience as I am not very tech savvy. However, [SENSITIVE CONTENT HIDDEN] (specifically) has been a lifesaver and very patient with helping me create the schedule our wellness center needs most.

Vorteile:

I love the variety offered with SuperSaas. It suits a wide array of needs for businesses and professionals.

Nachteile:

Finding the instructions to do more nuanced customizations isn't as intuitive as I'd like, so I end up using customer service for help finding the correct links. Also, videos are WAY more helpful for me than reading the text.

In Betracht gezogene Alternativen: Mindbody

Warum SuperSaaS gewählt wurde: SuperSaas had a much better interface for the variety of practitioners who house practices in our wellness center.

Zuvor genutzte Software: CalendarWiz

Gründe für den Wechsel zu SuperSaaS: SuperSaas felt more intuitive and affordable. It also suited our practice most since we don't offer classes, but we house practitioners who do.

BEST feature set... WORST frontend for customers

Kommentare: As I reseller, the main benefit was the unique white label programme, which would allow me to offer the impressive set of features to my large client base.

Vorteile:

The feature set is just second to none. I cannot think about more than 2 or 3 scheduling features (out of hundreds) possibly missing on SuperSaaS. Price is very reasonable, support is fast and, if you are a developer or reseller (as myself), they offer a very good partnership programme, including a unique white label system.

Nachteile:

All that power is useless if arranging an appointment is a slow, difficult and finally frustrating experience for the user. The oh-so-2000s interface is the typical mess made by programmers, reviewed by programmers and (only) enjoyed by programmers, when current, regular customers demand speed and SIMPLICITY above all. Couldn't SuperSaaS hire an interface designer too, for goodness sake? If you have implemented any recently developed SaaS scheduling solution (say SimpleBook.me, for example), SuperSaaS usability is just light years behind. The responsive mobile interface (the only one most customers will ever use) is even worse. Just try a regular, basic operation as adjusting the hour of your appointment on an Android device. Customers have to TYPE the hour... but only when the unusable and redundant minicalendar for the date does not obstruct the hour field... Or try figuring out the mess out of the availability calendar. Too crazy for you? Do you prefer to switch to desktop view? Well don't click on the link, as the desktop interface it's completely unusable on mobile devices, and there's no way to switch back to mobile view unless you delete the cookies. No doubt why several clients have dismissed by SuperSaas-based prototype scheduling platform. The backend interface suffers from similar problems, but at least only admins can see them. I hope SuperSaas revamps the interface in the near future. I would be their main advocate then!

Excellent Scheduling Software: SuperSaaS

Kommentare: Overall, SuperSaaS has been an invaluable tool for our scheduling needs. It’s easy to use, efficient, and offers great reporting features. The cost may be a bit high, but the value it provides is worth it.

Vorteile:

SuperSaaS has been an incredible tool for streamlining our scheduling needs. The user interface is simple and intuitive, making it easy to set up schedules and manage bookings. The reporting functions are also great, allowing us to quickly evaluate our scheduling data.

Nachteile:

One downside of SuperSaaS is the cost. The pricing model can be quite expensive for larger organizations, and there are no discounts for long-term use.

The best of the best

Kommentare: It's been great! No hiccups. Solid and reliable. I have never had problems with it not working. I currently just give all my clients the link to my scheduler and everything else (including a contract) is all automated.

Vorteile:

I demoed dozens of scheduling apps before finally going with Supersaas. There seemed to be a lot of apps that seemed great on the surface, but once I got deeper, there would be important features missing. Supersaas was the only one that gave me the flexibility I needed and at a surprisingly affordable cost. I have now used it reliably for over 5 years and it has been great.

Nachteile:

I wish the user interface for mobile gave clients a week's view. Along with the other many options it gives clients. However, the large majority of my clients are just fine with how it is. It would be nice to have a few more options for superusers.