--- description: Detaillierte Informationen über LiveHelpNow zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveHelpNow Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Kundenservice Software](/directory/22/customer-service/software) > [LiveHelpNow](/software/99093/livehelpnow-suite) # LiveHelpNow Canonical: https://www.capterra.ch/software/99093/livehelpnow-suite Seite: 1 / 4\ Weiter: [Nächste Seite](https://www.capterra.ch/software/99093/livehelpnow-suite?page=2) > Omnichannel-Plattform für Kundenengagement: Live-Chat, SMS-Textintegration, Supportticketmanagement, Wissensdatenbank, Facebook und mehr > > Bewertung: **4.6/5** von 72 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet LiveHelpNow? Unternehmen, die Besucher auf ihrer Website ansprechen möchten, um Kundenzufriedenheit, Loyalität, Lead-Generierung und Online-Verkäufe zu verbessern. LiveHelpNow skaliert Unternehmen jeder Größe vom Start-up bis zum Konzern. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 72 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.7/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.7/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: LiveHelpNow - **Region**: Hatboro, USA - **Gegründet**: 2003 ## Gewerblicher Kontext - **Startpreis**: $ 21.00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Arabisch, Chinesisch, Chinesisch (traditionell), Deutsch, Englisch, Französisch, Hindi, Portugiesisch, Russisch, Spanisch - **Verfügbare Länder**: Vereinigte Staaten ## Funktionen - AI Copilot - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anpassbare Vorlagen - Automatisiertes Routing - Autoresponders - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM-Systeme - Call-Center-Management - Chat / Messaging - Chatbot-Software - E-Mail-Management - Echtzeit-Chat für Kunden - Feedback-Management - Für Versicherungsbranche - Geotargeting - Inbox-Management - Kontaktmanagement - Kundenbetreuung - Kundendatenbank - Kundenspezifisches Branding - Lead-Erfassung - Leadmanagement - Live-Chat - Makros/Antwortvorlagen - Mehrsprachig - Mobiler Zugriff - Multi-Channel-Kommunikation - Offline-Formular - Proaktiver Chat - Sales-Pipeline-Management - Self-Service Portal - Service Level Agreement (SLA) Management - Supportticket-Management - Third-Party Integrations - Transfer / Weiterleitung - Transkripte / Chatverlauf - Umfragen & Feedback - Warteschlangenmanagement - Werkzeuge zur Zusammenarbeit - Wissensbasis-Management - Workflow-Management ## Integrationen (28 insgesamt) - Adobe Commerce - Agile CRM - Capsule - Constant Contact - Drupal - Freshdesk - GetResponse - HubSpot CRM - Insightly - JangoMail - Joomla - Mailchimp - Meta for Business - Microsoft Azure - Microsoft Teams ... und 13 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Kundenservice Software](https://www.capterra.ch/directory/22/customer-service/software) ## Ähnliche Kategorien - [Kundenservice Software](https://www.capterra.ch/directory/22/customer-service/software) - [Help-Desk-Software](https://www.capterra.ch/directory/30008/help-desk/software) - [Live-Chat Software](https://www.capterra.ch/directory/30797/live-chat/software) - [Verlagssoftware](https://www.capterra.ch/directory/20020/publishing-and-subscriptions/software) - [Wissensdatenbank Software](https://www.capterra.ch/directory/32454/knowledge-base/software) ## Alternativen 1. 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The information you can see on the back-end about how a user has interacted with your website is very helpful for the agents. > > **Nachteile**: By default the JavasScript you include on your website continuously sends polling requests on a regular basis. This is for the feature where you can reach out to people on your website. I had the development team disable this for out account as it was a feature we didn't want to use and they did so quickly. > > The ability to engage with potential customers who did not want to talk to our call center. This helps increase conversions and build more awareness of our brand. ----- ### "Best economical chat app in the market" — 5.0/5 > **Mark** | *31. Januar 2018* > > **Vorteile**: Few years back I ran into an issue when if no agent in a department was not logged in, the depart would should up in the chat window. Client wanted to remove that department completely when agents in that department was not logged in. After digging and trials, I discovered LiveHelpNow and stayed with them. This system also provides full analytics (similar to Google Analytics). I uses this often to compare with Google. > > **Nachteile**: Wish, the welcome chat window was visually customizable similar to modern chat system. Currently it only allows me to choose one option. ----- ### "Clunky, but good for the price." — 3.0/5 > **Verifizierter Rezensent** | *13. Juni 2018* | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: My organization uses the live chat software, it is easy to set up and very user-friendly without requiring you to have an in-depth technical understanding. > > **Nachteile**: They should come with Admin licenses so I don't have to pay for 1 license per account I am managing. ----- ### "one of the best customer service i ever experience" — 5.0/5 > **adrian** | *15. März 2022* | Gastgewerbe | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: i like the trigger and the advise to help on it and the customers service they have is on point especially jared brown has one the best customers service and knowledge he shared a lot of it im using the chat feature and im still going to go through it to use what else they do that i need jared brown keep up the customers service > > **Nachteile**: nothing really so far im new at this and going to keep on going > > it was a little confusing with the triggers but jared brown got it down for me the way it set up and that it give a example of it ----- ### "Large call center, life saver" — 5.0/5 > **John** | *15. Juni 2018* | Verbraucherdienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Ability to support customer using any channel (Chat, SMS, Phone, Email, Facebook, Twitter, etc) is absolutely indispensable. All records are stored and easily pulled up during the conversation. For example SMS chat started by a customer with LHN showing all previous conversations by the same customer which were done in the past by email, chat, phone, facebook, etc giving us full picture and enabling us to provide the best customer service we can. Just awesome > > **Nachteile**: Would love to see themes added to the operator console. Not sure what else I can point out here, the software is simply done by someone who knows call center business. > > Multi brand support with ease ----- Seite: 1 / 4\ Weiter: [Nächste Seite](https://www.capterra.ch/software/99093/livehelpnow-suite?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/99093/livehelpnow-suite) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Strukturierte Daten