Helpdesk Software

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Freshservice

Freshservice

von Freshworks

(292 Bewertungen)

Pflege das Inventar deiner Unternehmens-IT und Nicht-IT-Assets wie Verträge, Hardware, Software und verfolge Asset Details während ihrer gesamten Lebensdauer mit Freshservices Asset-Management. Das Tool stellt ein erfrischendes Benutzererlebnis dar, und bietet außerdem leistungsfähige Ticketing- und Asset-Management-Funktionen, wie automatische Entdeckung neuer Ressourcen, leistungsstarkes Konfigurationsmanagement und verbesserte Wirkungsanalyse. Erfahre mehr über Freshservice

Front

Front

von Front

(58 Bewertungen)

Front ist der erste gemeinsam nutzbare Posteingang, dank dem Teams mit mehr Transparenz und Verantwortung zusammenarbeiten können, um Hunderte von E-Mails allgemeiner Adressen zu verwalten, wie support @ und sales @. Mit Front kannst du E-Mails an Mitarbeiter zuordnen, intern teilen und diskutieren, ohne chaotisches E-Mail-Weiterleiten oder "Allen antworten", bzw. Erinnerungen einstellen, um später zu antworten. Dank EMail-Vorlagen, Sequenzen, Seriendruck und Verknüpfungen automatisierst du deinen Workflow, um Zeit zu sparen. Probiere Front kostenlos aus. Erfahre mehr über Front

Zoho Desk

Zoho Desk

von Zoho Desk

(1372 Bewertungen)

Zoho Desk ist eine webbasierte Kundendienst-Anwendung, dank welcher dein Unternehmen stärkere Beziehungen mit Kunden aufbauen kann. Mit Zoho Desk werden Agenten produktiver, Manager wirkungsvoller und Kunden erhalten mehr Entscheidungsbefugnis. Es ist kundengerecht, bequem zu bedienen, und kostet kein Vermögen. Ein Teil der Zohos 30-köpfigen Suite von Business-Software, bietet dr Zoho Desk die Macht, den Kundendienst ins Herz deines Unternehmens zu setzen. Erfahre mehr über Zoho Desk

TeamSupport

TeamSupport

von TeamSupport

(576 Bewertungen)

TeamSupport is the only help desk software built for business to business. Simple pricing tiers include all the features you need in B2B: a robust customer database, omnichannel support, task management, SLA management, reporting & metrics, fully customizable, and more. It's not just a ticket system - it's a complete help desk suite that simplifies communication to provide exceptional customer service. TeamSupport scales with you and helps get the focus back on your customers where it belongs. Erfahre mehr über TeamSupport

Salesforce

Salesforce

von Salesforce Service Cloud

(294 Bewertungen)

Mit den Helpdesk-Anwendungen von Salesforce musst du nicht in Support-Zentren auf der ganzen Welt investieren. Stattdessen erhältst du eine hochmoderne globale Helpdesk-Software, die rund um die Uhr in der Cloud funktioniert. Mit Salesforce Helpdesk-Lösungen profitierst du von allen Vorteilen, die mit Geschäftsabwicklungen in der Cloud verbunden sind, einschließlich automatischer Updates, neuer Funktionen dreimal jährlich, und ohne Infrastruktur-Probleme. Erfahre mehr über Salesforce

Help Scout

Help Scout

von Help Scout

(106 Bewertungen)

Help Scout scales like any other customer support software, but the customer experience is personalized like a normal email. Help Scout is ideal for companies of all sizes, and specifically companies with 11+ users. Help Scout's clutter-free features are designed to keep teams, small and large, on the same page. With best in-class-reporting, an integrated knowledge base, tons of integrations, and a robust API, Help Scout lets your team focus on what really matters: your customers. Erfahre mehr über Help Scout

ServiceDesk Plus

ServiceDesk Plus

von ManageEngine

(70 Bewertungen)

Manage ServiceDesk Plus ist eine Help Desk und Asset Management Software. Es bietet ein integriertes Paket mit Incident Management (Trouble Ticketing), Asset Tracking, Einkauf, Vertragsmanagement, Self-Service-Portal und Knowledge Base zu einem erschwinglichen Preis. ServiceDesk Plus bietet alles, was Du von einem vollwertigen IT Help Desk und einem produktiven Help Desk-Mitarbeiter haben musst. ManageEngine ServiceDesk Plus ist sowohl On-Premise als auch On-Demand zur Verfügung. Erfahre mehr über ServiceDesk Plus

Kayako

Kayako

von Kayako

(52 Bewertungen)

With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. Customer service is changing. Today, your customer expects to be recognized and understood as an individual, not a ticket. Unlike traditional helpdesks, Kayako connects the dots between your support channels, your customer's information, and your team. Kayako is used by over 130,000 customer support pros in businesses around the world, including Peugeot, NASA, and Fedex. Erfahre mehr über Kayako

SysAid

SysAid

von SysAid Technologies

(76 Bewertungen)

Mit mehr als 15 Jahren Erfahrung im IT-Bereich, hat SysAid mehr als 100.000 glücklichen Administratoren bedient. Unser einfaches Ticketing-System erleichtert über 82M Ticketings pro Jahr, alleine in den USA werden über 2000 Organisation unterstützt. Wir wurden in mehr als 40 Sprachen übersetzt und in unserer Gemeinschaft wirst Du immer einen SysAid-Freund in deiner Nähe finden. Kontaktiere uns jetzt, um zu sehen, was SysAid für dich tun kann. Erfahre mehr über SysAid

Freshdesk

Freshdesk

von Freshworks

(425 Bewertungen)

Freshdesk ist eine Helpdesk-Lösung, die alles bietet, was du für einen außergewöhnlichen Kundenservice benötigst. Verwalte all deine Kundengespräche an einem Ort, egal, aus welcher Quelle sie stammen - E-Mail, Telefon oder soziale Medien - so dass du Support anbieten kannst, der sowohl schnell als auch persönlich ist. Freshdesk ist einfach zu bedienen, so dass du dich auf das wirklich Wichtige konzentrieren kannst - nämlich den Kundensupport. Mit Funktionen wie erstklassigem Kartenverkauf und intelligenten Automatisierungen. Kunden glücklich zu machen war noch nie so leicht. Erfahre mehr über Freshdesk

Service Desk

Service Desk

von InvGate

(38 Bewertungen)

InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automation & smart ticket management. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing and Gamification. Erfahre mehr über Service Desk

LogMeIn Rescue

LogMeIn Rescue

von LogMeIn

(46 Bewertungen)

LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. Erfahre mehr über LogMeIn Rescue

Web Help Desk

Web Help Desk

von SolarWinds

(76 Bewertungen)

With an intuitive web interface and service desk portal, Web Help Desk software delivers simplicity and automation to streamline help desk ticketing and IT asset management. Benefit from built-in knowledge base, IT change control, SLA alerting, performance reporting, customer surveys, and more. Erfahre mehr über Web Help Desk

Genesys PureCloud

Genesys PureCloud

von Genesys

(36 Bewertungen)

PureCloud ist die nächste Generation, eine Komplett-Lösung für Cloud-Contact-Center, dank der du Omni-Channel-Interaktionen verwalten und verstehen und eine nahtlose Kundenerfahrung bieten kannst. Stelle deinen Mitarbeitern ein einziges Tool zur Verfügung, das sich um alle Kommunikationsvorgänge, Chat, E-Mail, soziale Medien und vieles mehr kümmert. Leicht zu bedienen dank der intuitiven Benutzeroberfläche. Schnelle Innovation sorgt dafür, dass du die Erwartungen der Kunden von heute und morgen übertreffen wirst. PureCloud ist einfach leistungsstark und extrem einfach. Erfahre mehr über Genesys PureCloud

Helpshift

Helpshift

von Helpshift

(22 Bewertungen)

Helpshift ist die branchenführende Kunden-Support-Plattform für mobile Geräte. Unser allumfassendesSDK lebt in deiner App, um darin durchsuchbare FAQs, Messaging und CRM-Ticketing zu liefern. Helpshift ist für Unternehmen und unterstützt Nachrichtenübermittlung für monatlich mehr als 500 Millionen aktive Nutzer, 3500+ Live-Anwendungen über iOS und Android, und 100M + monatliche Handy-Interaktionen und Gespräche. Firmen wie Microsoft, Target, Viacom und Zynga nutzen Helpshift, um in der App einen erstklassigen Kundenservice zu bieten. Erfahre mehr über Helpshift

Spoke

Spoke

von Spoke

(13 Bewertungen)

Spoke's A.I powered help desk software provides a single place to manage all employee requests, with simple ticketing, knowledge management, and self-service powered by artificial intelligence (A.I.). All in a tightly-integrated package that sets new standards for simplicity and ease-of-use. Erfahre mehr über Spoke

ConnectWise Control

ConnectWise Control

von ConnectWise

(650 Bewertungen)

ConnectWise Control (formerly ScreenConnect) has supported 1:1 screen sharing through our remote support and remote access tools for years. With remote meeting, we have expanded the use model to provide a feature-rich remote meeting tool that allows for an unlimited number of attendees. Online meetings allow users to collaborate, hold training sessions, provide project updates, talk customers into buying their stuff, or anything in between. Erfahre mehr über ConnectWise Control

Cayzu

Cayzu

von Cayzu

(30 Bewertungen)

Cayzu is the #1 INTERNAL HELPDESK FOR 10-50 AGENTS. Wow your customers with world-class support. Features include multi-channel support, ticket management, Facebook & Twitter integration, mobile apps, real-time reporting, instant notifications and ability to manage multiple brands from a single portal. Forget complicated and expensive licensing and take control of your support with the MOST AFFORDABLE HELPDESK FOR 10-50 AGENTS. Erfahre mehr über Cayzu

Dixa

Dixa

von Dixa

(6 Bewertungen)

Dixa ist eine cloudbasierte persönliche Kundenservice-Plattform für Gespräche in Echtzeit. Dixa ist auf Einfachheit und Benutzerfreundlichkeit ausgelegt und ermöglicht Teams mit Kundenkontakt, sofortige persönliche Unterstützung per Telefon oder E-Mail und Chat von einem Bildschirm aus anzubieten. Erhalte Echtzeit-Leistungsstatistiken für Wanddisplays, intelligentes Routing über alle Kanäle, Automatisierungen, Rückruf und vieles mehr. Sieh dich auf der Website um, probiere das Programm kostenlos aus oder plane eine Vorführung ein, um zu sehen, wie Dixa deinen Agenten und die Kundenerfahrung verbessern kann! Erfahre mehr über Dixa

QuestDesk Solutions

QuestDesk Solutions

von QuestDesk Solutions

(8 Bewertungen)

Close tickets faster through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary. Improve consistency and control with workflow automation that guides your Service Desk technicians through your preferred processes, automating emails and other backend actions. Erfahre mehr über QuestDesk Solutions

Wrike

Wrike

von Wrike

(865 Bewertungen)

Wrike erleichtert die Verwaltung mehrerer Projekte und funktionsübergreifender, verteilter oder wachsender Teams. Die Komplettlösung leitet deine Projekte von der Phase der ersten Anfrage bis hin zur Verfolgung des Arbeitsfortschritts und der Ergebnisberichte. Verwalte Enterprise-Projekte vom Erstellen und Delegieren von Aufgaben bis zur Gestaltung von Plänen und dem Organisieren von Workflows und mehr. Perfekt für Marketing-, Kreativ-, Betriebs-, IT-, Projekt- und Produktionsteams mit mehr als 20 Personen. Erfahre mehr über Wrike

MSP Anywhere

MSP Anywhere

von SolarWinds MSP

(3 Bewertungen)

MSP Anywhere ist eine Web-basierte ferngesteuerte Software für IT-Service-Unternehmen, die Kundenprobleme aus der Ferne schnell lösen müssen. Es bietet einen 2-Wege-Live-Chat, eine Verbindungszeit von durchschnittlich 5 Sekunden, reaktionsfähige Remote-Sitzungen und großartige Remote-Support-Tools, wie Windows-Event-Anzeige und Kommandozeile. MSP Anywhere ist 100% Cloud-basiert und ist einfach auszuprobieren, zu kaufen und zu verwenden. Erfahre mehr über MSP Anywhere

everything HelpDesk

everything HelpDesk

von GroupLink

(10 Bewertungen)

#1 FOR SCHOOLS AND STATE & LOCAL GOVERNMENT (*Blackboard partner). A robust help desk built to increase end-user satisfaction, minimize Level 1 support staffing needs, save time on recurring tasks and projects, and save money optimizing for multiple departments (IT, Facilities, Maintenance, HR, etc.) For Government, K-12, and Higher Education including Universities, Colleges, etc. Join hundreds of other government organizations and schools. TRY IT TODAY FOR FREE! Erfahre mehr über everything HelpDesk

Intelligent Service Management

Intelligent Service Management

von ServiceAide

(22 Bewertungen)

Intelligent Service Management is a robust, full-featured service management suite thats simple, affordable and aided by Luma the Virtual Support Agent with Artificial Intelligence. The solution reduces support efforts and improves the end user experience. With the help of codeless configuration and drag-and-drop service automation, customization is easy, and administration is minimal. Lumas AI based conversational interface understands the users intent, ensuring requests are actionable. Erfahre mehr über Intelligent Service Management

LiveAgent

LiveAgent

von QualityUnit

(349 Bewertungen)

LiveAgent ist die am meisten bewertete und führende Help-Desk-Software für KMUs. Unternehmen wie BMW, Yamaha, Huawei, Orange oder Forbesfone verwenden LiveAgent, um 150M Endnutzern ein wahres Wow-Erlebnis zu liefern. Schließe dich ihnen an, um einen Wettbewerbsvorteil zu erhalten. Beginne mit einer 14-Tage-Testversion, keine Kreditkarte nötig, keine Verträge. LiveAgent ist eine funktionsreiche Multi-Channel-Help-Desk-Software mit 170 + Help-Desk-Funktionen wie Live-Chat, Telefon-Support, Social-Media-Integration, Support-Portal und API. Erfahre mehr über LiveAgent

Teamwork Desk

Teamwork Desk

von Teamwork.com

(77 Bewertungen)

Teamwork Desk ist funktionsreiche Software, die Dir alle Vorteile bei der Verwaltung Deiner Inbound-Kommunikation und jedem Ticket bietet, von dem Moment an, in dem es ankommt, bis zu seiner Lösung, und während all dem ist es unsichtbar für den Kunden. Desk ist ein Allround-Support-Hub für eingehende Kommunikation und Hilfe bei der doc-Erstellung, so dass Du 24/7 hilfreich sein kannst. Messe, worauf es ankommt, Kundenzufriedenheit, Teamproduktivität und Traffic-Kanäle. Nahtlose Integration mit Teamwork Projects und die Tools, die Du bereits kennst und liebst. Erfahre mehr über Teamwork Desk

Jira Service Desk

Jira Service Desk

von Atlassian

(138 Bewertungen)

JIRA Service Desk ist eine neue Service-Management-Software, die IT- und Business-Teams tatsächlich gerne benutzen. Aufgebaut auf Atlassians JIRA, dem Marktführer, der Teams dabei hilft, ihre Arbeit zu erledigen. JIRA Service Desk liefert eine mühelose Service-Erfahrung, passt sich deinen Bedürfnissen an, zu einem Bruchteil der Kosten und Bereitstellungszeit seiner Mitbewerber. Erfahre mehr über Jira Service Desk

Issuetrak

Issuetrak

von Issuetrak

(139 Bewertungen)

At Issuetrak, we implement all kinds of help desk & support systems for all kinds of industries & departments. We help businesses like yours track tickets, issues, & requests from submission to resolution. Easy implementation & web, mobile, & email submission. With automated ticket assignment & escalation, custom forms & user-defined fields, at-a-glance dashboard metrics & detailed reporting, Issuetrak gives your team the tools they need to make sure no ticket or issue falls through the cracks. Erfahre mehr über Issuetrak

Kaseya BMS

Kaseya BMS

von Kaseya

(10 Bewertungen)

Alles, was du benötigst, um dein IT-Unternehmen zu führen - und das zu einem niedrigen Preis. Kaseya BMS ist die funktionsreichste Business-Management-Lösung auf dem Markt zur Unterstützung aller Back-End-Anforderungen deines IT-Unternehmens: Service Desk, CRM, Finanzen, Projektmanagement, Abrechnung, Zeit- & Kosten-Tracking, Bestandsführung und vieles mehr. Starte deine kostenlose Testversion! Erfahre mehr über Kaseya BMS

SeamlessDesk

SeamlessDesk

von Seamless Desk

(12 Bewertungen)

SeamlessDesk ist eine kostengünstige cloudbasierte Help-Desk-Software, es dir erlaubt, deine Unternehmensziele im Supportbereich mit einer intuitiven und funktionellen Software zu erreichen. Im Vergleich zu anderen Produkten wirst du bei SeamlessDesk nicht durch hochpreisige Paket-Abos ausgebremst, wenn du gewünschte Funktionen verwenden möchtest. Du bekommst von uns uneingeschränkten Zugang zu jeder Funktion, unabhängig davon, für welches Paket du dich entscheidest. Sag uns einfach, wie viele Akteure du hast das war's! Erfahre mehr über SeamlessDesk

Vision Helpdesk

Vision Helpdesk

von Vision Helpdesk

(25 Bewertungen)

Vision Helpdesk bietet Kundendienst-Software-Tools - 1) Help Desk Software (Multi Channel Help Desk) 2) Satelliten Help Desk (Multi Marke Help Desk) 3) Service Desk (ITIL / ITSM Help Desk). Vision Helpdesk ist ein ALL-IN-ONE Kunden-Support-Help Desk, mit dem Du verschiedene Kanäle wie E-Mail, Web-FORMULARE, Twitter-, Facebook-, ANRUFE unter einem Dach verwalten kannst. Vision Helpdesk wird von +8000 Unternehmen auf der ganzen Welt verwendet. Erfahre mehr über Vision Helpdesk

Kaseya VSA

Kaseya VSA

von Kaseya

(75 Bewertungen)

Kaseya Backup und Disaster Recovery (BUDR) bietet in Echtzeit automatisierte Disk-Backups, Disk-Imaging, Datei-Level-Backups und Bare-Metal-Wiederherstellung für Windows Server und Arbeitsstationen. Im Gegensatz zu herkömmlichen dateibasierten Produkten, erstellt Kaseya BUDR ein Bild des gesamten Systemstatus - einschließlich Betriebssystem, Business-Anwendungen, Benutzereinstellungen, Treiber und Daten - so dass Administratoren schwer beschädigte Systeme in weniger als einer Stunde wieder aufbauen können. Erfahre mehr über Kaseya VSA

Samanage

Samanage

von Samanage

(429 Bewertungen)

SAManage ist die am meisten und besten bewertete IT-Asset-Management-Lösung. Unsere Software eignet sich nicht nur für die kontinuierliche Bereitstellung von Metriken, Daten und Berichten (auch wenn wir all das tun!), sondern vereinfacht komplexe Aufgaben und automatisiert die grundlegenden Aufgaben. Verfolge einfach deine Hardware, Software, Verträge, Bestellungen, Lizenzen und Garantien an einem Ort. Spare wertvolle Zeit und liefere schnellere und intelligentere Dienste, so dass du nicht mehr von einer Brandstelle zur nächsten hetzt. Erfahre mehr über Samanage

elevio

elevio

von elevio

(6 Bewertungen)

Elevio macht es leichter, deine Produkte zu erlernen. Verbesserung der Retention, während Support-Volumen reduziert wird. Wir machen aus deinem bestehenden Support-System ein umfassendes Erlebnis für deine Kunden, heben deine Kunden-Ausbildung auf die nächste Ebene und bieten deinen Kunden Hilfe auf Anfrage, wann und wo sie sie brauchen. Mehr als 500 Unternehmen wie Atlassian, Heap, Adroll und Dell verwenden elevio, um ihre Kundenausbildung zu verbessern und ihre Support-Anfragen zu reduzieren. Probiere unsere kostenlose 14-Tage-Testversion Erfahre mehr über elevio

Helprace

Helprace

von Helprace

(5 Bewertungen)

Helprace ist die einfachste Art und Weise, Kunden-Unternehmen-Interaktion zu verwalten. Ein Help-Desk mit einer intuitiven Kunden-Community und einer Feedback-App bedeutet. Es gibt keine langwierigen Installationsanleitungen, Montageanleitungen oder IT-Einstellungen. Erfahre mehr über Helprace

HelpOnClick Live Chat

HelpOnClick Live Chat

von HelpOnClick

(1 Bewertung)

HelpOnClick team does its best to create the software that helps merchants easily talk to their website visitors. Simple and intuitive live chat and help desk allow customers to concentrate on the main points - increasing sales and improving customer support. The HelpOnClick Live Chat software includes the following main features: Real-time traffic monitoring Virtual chat agent Customizable icons and texts Integration with Facebook Integration with major CRM, CMS, Help Desk systems Erfahre mehr über HelpOnClick Live Chat

Nextiva

Nextiva

von Nextiva

(101 Bewertungen)

Nextiva Chat allows you to interact with your customers and prospects, delivering faster service and boosting efficiency. 77% of customers wont make an online purchase if there isnt live chat support on a website - give them what they want! Use Proactive Chat to talk to hesitant visitors, initiating a conversation without a click. Increase efficiency with chat scheduling, text shortcuts, and unlimited queues. Seamlessly integrate with other Nextiva products for a full view of customers. Erfahre mehr über Nextiva

Web Tracks

Web Tracks

von Gritware

(3 Bewertungen)

Web Tracks is Help Desk, PC Inventory, Asset Management, and Purchasing Software all in one package. The program audits and keeps track of Computers, related peripherals, software assets & licensing, documentation, purchasing and help desk requests. Simple Clean 100% Web Based Interface. Erfahre mehr über Web Tracks

NetHelpDesk

NetHelpDesk

von Net Help Desk

(11 Bewertungen)

NetHelpDesk is a UK based company, which provides ITIL aligned help desk software that can be installed on premise or in the cloud. Through over 20 years of experience, NetHelpDesk has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: incident, problem and change management, asset management, service catalogue, CRM, guaranteed telephony integration, best of breed mobile apps. Erfahre mehr über NetHelpDesk

Tracker

Tracker

von PhaseWare

(64 Bewertungen)

PhaseWare Tracker bietet eine umfassende Helpdesk-Lösung, die entworfen wurde, um gemeinsame Workflow-Prozesse zu rationalisieren, während zusätzliche Sichtbarkeit durch das Self-Service-Portal bereitstellt wird. Durch die Fokussierung auf die Kern-Ticketing-Funktion, bietet Tracker eine hochwirksame Helpdesk-Lösung ohne die Komplexität und den Aufwand des Asset-Managements. Das Ergebnis ist eine flinke, kostengünstige Lösung für Helpdesk-Vorgänge. Erfahre mehr über Tracker

KronoDesk

KronoDesk

von Inflectra

(3 Bewertungen)

Kunden-Support-Software, von der du und deine Kunden begeistert sein werden! Mit KronoDesk kannst du dich darauf konzentrieren, deinen Kunden zu helfen, anstatt die Tools zu konfigurieren, die diesen helfen und sie unterstützen. KronoDesk ist schön von Außen und leistungsstark von Innen. Mit KronoDesk werden dich deine Kunden lieben! Kunden können schnell Unterstützung bekommen und sich wieder auf das Wesentliche konzentrieren: dein Produkt zu genießen. Kronodesk hilft dir, dir selbst zu helfen, während sein leistungsstarkes Ticketing-System ermöglicht, dass deine Kunden von jedem beliebigen Ort aus mit dir in Kontakt treten können. Erfahre mehr über KronoDesk

FIT HelpDesk

FIT HelpDesk

von FIT Tracking Solutions

(3 Bewertungen)

FIT HelpDesk ist Teil eines vollständigen Tracking-Systems, das Unternehmen einen Wettbewerbsvorteil verschafft. Es ist nicht nur ein Help-Desk-Tool, sondern eine vollständige Tracking-Plattform, die deiner Organisation die Möglichkeit gibt, schnellere Reaktionszeiten zu bieten, die Produktivität zu erhöhen und sicherzustellen, dass gemeldete Probleme gelöst werden. Mit FITs leistungsstarken Workflow-Regeln werden Vorfälle gekennzeichnet, die unter Performance-Standards fallen, FIT HelpDesk stellt sicher, dass diese anhand von Notfallmeldungen eskaliert werden. Erfahre mehr über FIT HelpDesk

Supportbench

Supportbench

von Supportbench Services

(11 Bewertungen)

Support Bench is the next generation technology for keeping customers happy. We are a multichannel customer service platform for the entire market, empowering your reps to resolve all issues quickly and completely. It is both feature packed and affordable, from its dynamic SLAs to robust case management, Support bench offers companies the freedom to tailor their support system to the way they want to work. After all, once you get your valued customers, its our job to ensure you keep them. Erfahre mehr über Supportbench

SupaDESK

SupaDESK

von SupaTools

(10 Bewertungen)

SupaDESK ist eine voll integrierte ITSM-Lösung auf Basis von ITIL-Grundsätzen. Es bietet Full-Service-Desk-Funktionalität einschließlich Vorfall-, Anfragen-, Problem-, Service- und SLA-Management. Es umfasst eine Active Directory-Integration, Service-Katalog und Self-Service-Schnittstelle. Eine mobile App steht auch für Remote-Ticket-Management zur Verfügung. Kann mit SupaCMDB-Modul integriert werden, für eine komplette Asset-Management-Lösung. Erfahre mehr über SupaDESK

Vizor HelpDesk & IT Assets

Vizor HelpDesk & IT Assets

von Vector

(0 Bewertungen)

Vizor ist ein umfassendes Issue-Tracking-Helpdesk-System für vollständigen IT-Endbenutzer- und Kunden-Support. Zur Ausstattung gehört leistungsfähige E-Mail-Integration, SLA-Unterstützung, Wissensdatenbank, Teamarbeit, automatische Ticketvergabe und ein Self-Service-Portal. Vizor ServiceDesk ist bereit, out-of-the-Box verwendet zu werden oder leicht angepasst werden kann, um Deine genauen Anforderungen zu erfüllen. Auf Wunsch vor Ort oder in der Cloud. Klicke hier, im es jetzt zu testen. Erfahre mehr über Vizor HelpDesk & IT Assets

NICE inContact Telephony Software

NICE inContact Telephony Software

von NICE inContact

(70 Bewertungen)

NICE inContact leads the cloud contact center market for one simple reason: we help our customers transform the profitability of their contact centers with extraordinary success, unexpected ease and speed. NICE inContact's cloud-based call center, call routing, self service and agent optimization solutions give you the competitive edge. Worry less about your technology and more what really drives your profit your customer. Erfahre mehr über NICE inContact Telephony Software

NinjaRMM

NinjaRMM

von NinjaRMM

(29 Bewertungen)

NinjaRMM is the next-gen remote monitoring and management platform with integrated network management system (NMS). Get detailed visibility on network traffic, real-time performance data of SNMP devices, traps, and syslog collection. Erfahre mehr über NinjaRMM

IT Incident Software

IT Incident Software

von Dude Solutions

(0 Bewertungen)

Dude Solutions Technology solution can help optimize the management of IT resources throughout your organization. Our next generation technology suite is designed to help you streamline support requests, automate asset discovery, audit and improve utilization of software licenses, and control access across your network. Erfahre mehr über IT Incident Software

Splashtop On-Demand Support

Splashtop On-Demand Support

von Splashtop

(0 Bewertungen)

Splashtop On-Demand Support (SOS) – jetzt auch mobil – ist eine kostengünstige, branchenführende, betreute schnelle Supportlösung für Helpdesks, Managed-Service-Anbieter und IT-Profis. Mit einem einfachen Sitzungscode ist man sofort mit dem Windows-, Mac-, und jetzt auch iOS- und Android-Geräten des Anwenders verbunden. Erfahre mehr über Splashtop On-Demand Support

LiveChat

LiveChat

von LiveChat Software

(297 Bewertungen)

Premium Live-Chat- und Help-Desk-Software für Unternehmen. LiveChat macht aus Support-Teams wahre Kundendienst-Rockstars. Die Kunden lieben es, innerhalb von Sekunden Antworten auf ihre Fragen zu bekommen. Gewinne die Herzen der Kunden dank eines erstaunlichen Kundenservices mit LiveChat - bereits mehr als 20.000 Unternehmen aus über 150 Ländern verwenden LiveChat, probiere es jetzt aus! Erfahre mehr über LiveChat

Vivantio Pro

Vivantio Pro

von Vivantio

(71 Bewertungen)

Vivantio Pro ist die flexibelste, zuverlässigste Help-Desk-Software auf dem Markt. Die in das Produkt integrierte Automatisierung und Organisation spart Zeit und Geld und entlastet Dein Support-Team, damit es sich auf wichtige Aufgaben wie Business-Planung und Management konzentrieren kann. Nutze wichtige ITIL-Prozesse wie Incident, Problem, Change und Service-Management und erweiterte Funktionen wie Asset Management, AD / LDAP-Synchronisation, SSO, Knowledge Base, Self-Service und SLAs, um Deine ideale Service-Umgebung zu bauen. Erfahre mehr über Vivantio Pro

SutiDesk

SutiDesk

von SutiSoft

(3 Bewertungen)

Du suchst eine leicht zu bedienende Helpdesk-Software, die exzellenten Kundenservice über mehrere Kanäle unterstützt? SutiDesk ist die Lösung. Mit SutiDesk können E-Mails automatisch in Tickets umgewandelt und sofort zugeordnet werden. Analysen und Dashboards für schnellere und bessere Lösungen.

Zendesk

Zendesk

von Zendesk

(1059 Bewertungen)

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.

Zendesk

Zendesk

von Zendesk

(1059 Bewertungen)

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.

Zendesk

Zendesk

von Zendesk

(1059 Bewertungen)

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.

Zendesk

Zendesk

von Zendesk

(1059 Bewertungen)

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.

Zendesk

Zendesk

von Zendesk

(1059 Bewertungen)

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.

Zendesk

Zendesk

von Zendesk

(1059 Bewertungen)

Zendesk entwickelt Helpdesk-Software für bessere Kundenbeziehungen. Die Produkte ermöglichen es Unternehmen, zuverlässiger, flexibler und skalierbar zu sein. Sie helfen, die Kommunikation zu verbessern und machen aus großen Datenmengen einen Sinn. Vor allem arbeiten sie Hand in Hand, um Interaktionen in dauerhafte Beziehungen zu verwandeln. Mehr als 200.000 Unternehmen wie Uber, Groupon, Box, Airbnb und Disney nutzen Zendesk, um ihre Supportkosten zu senken, die Produktivität zu steigern und die Kundenzufriedenheit zu erhöhen.

Zendesk

Zendesk

von Zendesk

(1059 Bewertungen)

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.

Zendesk

Zendesk

von Zendesk

(1059 Bewertungen)

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.

Zendesk

Zendesk

von Zendesk

(1059 Bewertungen)

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.

GoToAssist

GoToAssist

von GoToAssist

(49 Bewertungen)

Citrix GoToAssist bietet marktführende Fernbetreuung und ITIL-basiertes Service-Desk-Management, um den IT-Betrieb zu verbessern und Kosten zu reduzieren.

osTicket

osTicket

von Enhancesoft

(19 Bewertungen)

Ein Open-Source Kundendienst-System, das eingehende Dienstleistungsanfragen organisiert, verwaltet und archiviert.

Atera

Atera

von Atera

(78 Bewertungen)

Atera ist eine cloudbasierte IT-Management-Plattform, die eine All-in-one-Lösung für MSPs bietet. Atera bietet RMM, PSA, Helpdesk und Fernzugriff in einer leistungsstarken Lösung. Das intuitive Ticket- und Zeiterfassungssystem wurde speziell für MSPs und IT-Dienstleister sowohl für Helpdesks als auch für Aktivitäten vor Ort entwickelt. Das disruptive Preismodell von Atera ermöglicht es MSPs, pro Techniker mit unbegrenzten Agenten zu bezahlen. Es besteht die Möglichkeit einer kostenlosen 30-Tage-Testversion. Melde dich jetzt an und beginne sofort!

TOPdesk

TOPdesk

von TOPdesk

(13 Bewertungen)

TOPdesk is one of the fastest-growing service management providers worldwide, with offices in 10+ countries. We have over 4500 customers worldwide, supported by 600 specialists, from developers to consultant and support. Our goal? Guide you towards service excellence: making your Service Management smarter, easier and more fun.

Gorgias

Gorgias

von Gorgias

(9 Bewertungen)

A help desk that enables customer service to see the profile of the customer, their order, & past interactions in one screen.

NABD

NABD

von NABD

(37 Bewertungen)

A cloud customer support and help desk software with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows companies to efficiently support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email, social media, chat, mobile apps). NABD is the only solution with a FULLY functional FREE plan suited for most businesses.

Requestor

Requestor

von Requestor Technologies

(7 Bewertungen)

Requestor is a very flexible web application that allows a wide range of scenarios for the help desk and service desk in corporate environments of any size. It provides an efficient centre for any requests coming from customers or employees from any source and can be set up in the cloud or on an on-site server.

ServicePRO

ServicePRO

von Help Desk Technology International

(0 Bewertungen)

ServicePRO is a comprehensive, easy-to-setup Service desk platform that enables industry best practice right out of the box. ServicePRO is 100% web based, and can be installed on your own premises, or hosted on our cloud. Developed over 20 years, the ServicePRO platform is a robust set of tools that focus on business service delivery, collaboration, security, and productivity. From "Day One", our mission has been to create a workbench that empowers you to Get The Job Done!

LiveZilla

LiveZilla

von LiveZilla

(6 Bewertungen)

LiveZilla includes a live chat software with multi-website support, visitor monitoring and a help desk system that allows you to not only integrate emails that you receive from customers but also messages from Twitter and Facebook in your ticket system.

RepairShopr

RepairShopr

von RepairShopr

(68 Bewertungen)

Robust ticketing and invoicing system, CRM, POS, and marketing platform for repair shops.

HappyFox

HappyFox

von HappyFox

(52 Bewertungen)

HappyFox ist eine webbasierte in der Cloud gehostete Kunden-Support-Software. Sie hilft, alle Kundenanfragen über mehrere Kanäle wie E-Mail, Chats, Social Media und Telefon in einem zentralen Ticket-Support-System zu verfolgen und zu verwalten. Integration mit anderen Web-Anwendungen wie CRM, Live-Chats, Sprach- und Bug-Tracking-Anwendungen macht sie zu einem praktischen Help Desk. Ähnliche Kunden-Support-Anfragen können unter Verwendung von canned Aktionen und intelligenter Regeln behandelt werden, um Antworten zu automatisieren. Community-Foren helfen, Kunden zu verbinden.

iSupport

iSupport

von iSupport Software

(29 Bewertungen)

iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) with the power and flexibility to meet your company's needs as they change over time. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more.

ClickDesk

ClickDesk

von ClickDesk

(15 Bewertungen)

Web-based multi-channel customer engagement application offering Live chat,Help desk, Browser phone and Social Toolbar.

CustomerFirst

CustomerFirst

von RTI Software

(0 Bewertungen)

Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more.

Dell KACE

Dell KACE

von Dell

(18 Bewertungen)

Comprehensive and easy-to-use appliance-based help desk software solution that offers functionality to help automate repetitive management tasks, as well as providing incident management for user or system problems.

Deskero

Deskero

von Deskero

(68 Bewertungen)

Deskero is a solid helpdesk software, with features like multi-channel support, knowledge base, social network integration, Integrated live chat, canned answers and preferred client management. The software aims to integrate social engagement into customer care, with an innovative social monitor that allows companies to keep an eye on all the meaningful social conversations that might involve their brands.

ISL Light

ISL Light

von ISL Online

(6 Bewertungen)

ISL Light is a web based remote desktop solution that lets you access and control any Windows, Mac or Linux computer in seconds from any computer or mobile device or to provide ad hoc technical support to mobile device users. Cross-platform, secure, high speed screen sharing, cloud based or on-premises license. ISL Light is a part of an all-in-one ISL Online software package, which in one license includes remote support, remote access, live chat and web conferencing software.

Helpy

Helpy

von Helpy

(0 Bewertungen)

A modern, open-source and multi-lingual helpdesk, including email tickets, knowledgebase and support communities.

assyst

assyst

von Axios Systems

(2 Bewertungen)

Axios Systems is the world's leading provider of best practice IT Service Management (ITSM) solutions. Our assyst ITSM software, fully aligned to all ITIL processes, continually delivers business value to organizations worldwide. Our Service Catalogue product quickly and efficiently helps organizations manage their service hierarchy, with little resource required and gives end-to-end lifecycle management of services.

HESK

HESK

von Klemen Stirn

(0 Bewertungen)

Help desk software that enables client partners to resolve clients queries. The software can be deployed on-premise or in the cloud.

Oracle Right Now

Oracle Right Now

von Oracle

(10 Bewertungen)

Cross-channel solution that covers contact center, web, and social aspects of customer service experience.

nanoRep

nanoRep

von nanoRep

(5 Bewertungen)

In the Age of the Customer we bridge the gap between businesses and consumers by breaking down barriers of communication and knowledge. Our unique solution lets your customers feel they are understood and supported via a real-time, personalized conversation across the customer journey. In addition to website, mobile, and agent-facing CRM deployments, nanorep can integrate with popular messaging platforms, creating seamless customer experiences across every touch point in the digital journey.

Cingo

Cingo

von Cingo

(0 Bewertungen)

Cingo provides companies with on-the-go customers a mobile-first platform that supports live chat, email, voice, video, screensharing, and comes with free website help button integration and mobile app SDKs. This ensures a pleasant, seamless customer support experience, even if the customer has to transition from their desktop to their mobile device. Best of all, you get every single feature no matter how much you pay, so you can always choose the right way to serve your valued customers.

Yetiforce

Yetiforce

von YetiForce

(27 Bewertungen)

Yetiforce helps companies best utilize free professional open source CRM to lower costs and improve performance throughout the entire communication structure. We offer an opportunity to divert the costs of expensive licenses towards custom built systems tailored exactly to your specifications. In 2017, YetiForce was named #1 Most Affordable CRM Software in Capterra's ranking. There were more than 500 different CRM applications listed, but YetiForce was chosen as the Number 1.

DeskPRO

DeskPRO

von DeskPRO

(4 Bewertungen)

Deskpro is the helpdesk platform for 21st century organizations, offering a modern, real-time web interface, flexible configuration and easy but powerful automation. Includes: user portal with Knowledgebase, news posting, file hosting and customer feedback; live chat that you can add to your website; integration with services you already use: Salesforce, Highrise, JIRA, Active Directory, LDAP, OneLogin, Okta and many more. Full REST API and app development framework.

TeamDynamix

TeamDynamix

von TeamDynamix

(4 Bewertungen)

TeamDynamix offers a single work management platform for project, portfolio, and service management.The TeamDynamix suite of project and ticket tracking, reporting, and portfolio management software provides the tools necessary for successful IT governance, resource management, and service desk management.TeamDynamix is used by organizations in Higher Education, K-12, and State & Local Government.

Interakt

Interakt

von Fizzy Software

(4 Bewertungen)

Interakt is an All-In-One Customer Engagement and Support platform which simplifies your concerns for capturing new leads, engaging, nurturing and retaining your existing leads and users and support all your visitors and customers from one single platform, which also gives you a detailed summary of your website activities right at the tip of your thumb.

OneDesk

OneDesk

von OneDesk

(2 Bewertungen)

On-demand software made to facilitate services delivery and product development collaboration. The core applications include Social Media Monitoring, Customer Service and Help Desk, Customer Feedback Management, Requirements Management and Project Portfolio Management with a Social Collaboration layer and powerful Automation applications. With OneDesk, you will build the right product or service faster and more efficiently. Register for a Free Demo today!

Brand Embassy

Brand Embassy

von Brand Embassy

(1 Bewertung)

Brand Embassy makes customer service personal. We help companies with high volume social customer service demand prioritize and automate the right parts of the customer experience to create relationships built on human connections. Incoming requests and mentions from social media, blogs and website forms are unified in one beautiful dashboard and routed to the most relevant customer service agent.

SigmaPro

SigmaPro

von OnyakTech

(0 Bewertungen)

Optional DotNetNuke module for Help Desks, CRM, Software Releases, Knowledge Base, Project Management, Issue Tracking, Time Tracking, Task Manager and more!

HelpSpot

HelpSpot

von UserScape Software

(5 Bewertungen)

HelpSpot is a customer service solution that has all the tools you need to deliver a remarkable customer service experience. Youll never lose track of an email again. A single threaded view of each ticket means your replies are informed, personal, and organized. HelpSpot is easy to use out of the box and offers deep customization options. Best of all, HelpSpot is affordable. It starts at just $599/year making it a smart choice for your customers, your team, and your budget.

SupportBee

SupportBee

von SupportBee

(4 Bewertungen)

Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs.

SupportPortal

SupportPortal

von Escon Information Consulting

(0 Bewertungen)

Web-based customer support solution with incident, news and knowledge management, product catalog and support forum.

Mojo Helpdesk

Mojo Helpdesk

von Metadot

(64 Bewertungen)

Mojo Helpdesk is the super simple help desk app for customer service, IT requests, Maintenance request, and more. Here are 5 reasons to get started with Mojo Helpdesk today. 1) Feel the comfort of ticket tracking right from your inbox. 2) Built-in reports to measure and improve customer satisfaction, response time, and more. 3) Keep storage needs to a minimum, ticket histories stored in the cloud. 4) Self-service tool guarantees 50% fewer help desk ticket. 5) Free 30-day trial on any plan!

Teckst

Teckst

von Teckst

(28 Bewertungen)

Teckst empowers enterprises to build one-on-one relationships with their customers by facilitating real-time human-to-human messaging. We text-enable your current phone numbers and pull SMS and chat messages directly into your CRM, where agents can respond quickly and efficiently. The Teckst platform integrates seamlessly with Zendesk, Salesforce, Oracle, SAP, FreshDesk, SugarCRM, and more, with a dashboard that puts analytics and controls at the fingertips of management.

Zingtree

Zingtree

von Zingtree

(8 Bewertungen)

Zingtree makes it easy to create, customize, deploy and analyze interactive decision tree troubleshooters and agent scripts. With Zingtree, customers can more easily self-solve problems, and if a support ticket is generated a full Q&A transcript of the tree session is included. Managers get powerful reports showing common paths through the each tree, success reports, and trouble spots. Integrations with Zendesk, Salesforce, Freshdesk and WordPress are available for free.

Sugester

Sugester

von Sugester

(2 Bewertungen)

Sugester is a cloud helpdesk, time and task management solution. With features such as a shared team inbox, multiple agent support and advanced reporting, the Sugester Dashboard is all you need to manage customer support and other company activities. Sugester combines the most important features of help desk and CRM software without sacrificing simplicity. Try it today - the basic plan is free forever.

SupportDesk

SupportDesk

von House-on-the-Hill Software

(0 Bewertungen)

SupportDesk is the powerful, flexible and cost-friendly service desk software tool enabling the provision of excellent service management and customer support, across multiple business areas. Features include: Network and discovery tool + Software Licence Manager, Self-service web Customer portal, Email Integration, Intuitive report designer with 100+ pre-configured reports, KPI Monitor, drag n drop dashboard designer, Mobile app, KnowledgeBase, SLA Management, CRM, and more!

Talkus

Talkus

von Talkus

(5 Bewertungen)

All Your Customer Support. In Slack! Make every customer feel loved Talkus turns Slack into a simple help desk platform. Get all the necessary tools to provide awesome experiences to your clients: live chat, phone, text, emails and social media, knowledge base.

Reamaze

Reamaze

von Reamaze

(2 Bewertungen)

Re:amaze is a web based helpdesk and customer communications platform to help businesses support, engage, and convert customers. Built for high-scalability and designed with your customers in mind, Re:amaze provides crucial support features like chat and automatic customer engagement as well as integrations for your social media, mobile, and email channels. Re:amaze also offers management solutions for team workflows, shared inboxes, FAQ, reporting, and satisfaction surveys.

Trouble Ticket System

Trouble Ticket System

von Fast Track Sites

(0 Bewertungen)

Track current and former tickets, and assign them to problem categories. This system comes with dashboard functionality.

DualDesk

DualDesk

von Advantig

(0 Bewertungen)

PC remote support software designed for MS for on-demand technical support through firewalls.

Ticksy

Ticksy

von Ticksy

(1 Bewertung)

Simple customer support app with intuitive user interface that supports customized company branding. 5/month per user.

SmarterTrack

SmarterTrack

von SmarterTools

(1 Bewertung)

SmarterTrack is the only help desk software you'll ever need, allowing you to better utilize employees while lowering the total cost of overall customer support! Deliver unparalleled customer service by offering multiple communication channels: email ticketing, live chat and VoIP integration, and self-service resources like a knowledge base and customer support community. Manage communications at distributed locations around the world from a Web browser using a desktop, tablet or mobile device.

Mi4biz

Mi4biz

von Formalistech

(0 Bewertungen)

Integrated, end to end Customer Service and Relations Management solution with escalation maps, automated workflows, and performance measurements. It has integration and non-code customisation capabilities. You may design processes and interfaces for each issue type separately. In compliance with ISO 10002 certifications. Bosch, Mercedes, ING Bank, Allianz, Daikin, Fiat, Turkish Airlines, Oriflame, Suzuki, Dyson, Pierre Cardin, Danone, Weber, ZTE, Huawei and many more...

SherpaDesk

SherpaDesk

von SherpaDesk

(45 Bewertungen)

SherpaDesk is a cloud-hosted professional service automation (PSA) solution that integrates core business processes into one solution. Organizations are able to track customer service issues, capture billable & nonbillable time and monitor all of their project's profitability. SherpaDesk's mobile application is the perfect solution for any organizations who have techs in the field and need log their time and expenses.

eHelpDesk

eHelpDesk

von Giva

(16 Bewertungen)

Highly customizable cloud help desk without programming or consultants with robust reporting for higher quality decision-making.

Faveo Helpdesk

Faveo Helpdesk

von Ladybird Web Solution

(2 Bewertungen)

An open source ticket based support system with knowledge base. It is specifically designed to cater the needs of startups.

BOSS Solutions

BOSS Solutions

von BOSS Solutions

(54 Bewertungen)

BOSS Solutions software is available for both On Premise and SaaS environments. BOSS provides capabilities that address requirements for Help Desk/Service Desk, Asset Management and Tracking, and other Service Management applications. Powered by its ITIL based solutions, BOSS has gained significant knowledge in implementing ITSM best practices and helped customers to improve overall efficiency and user satisfaction. Major features and capabilities include, Automatic Discovery, Incident Managemen

FocalScope

FocalScope

von FocalScope

(17 Bewertungen)

Web-based live chat and ticketing help desk solution which supports its users to manage large amounts of emails & provide high quality customer service. Trusted by companies such as Radisson, American Express and DHL to reduce response times and bring their customer support to the next level. Get a complete overview of your email communication. Collaborate across departments, use comprehensive analysis tools, SLA, IM & standard responses to do more with less effort. No implementation needed.

Jitbit HelpDesk

Jitbit HelpDesk

von Jitbit

(13 Bewertungen)

Jitbit Helpdesk is a great helpdesk app with clean UI and simple set up process. But all the features are there: automation engine, file-attachments, integrations (JIRA, Slack, Dropbox, Github etc), email-integration, Knowledge-base module etc. etc. Jitbit Helpdesk is offered both as a SaaS version and an on-premise tool installed locally on a server.

ServiceTonic

ServiceTonic

von ServiceTonic

(1 Bewertung)

ServiceTonic is a powerful and easy-to-manage solution for any company that needs to automate services without programming skills. ServiceTonic is a Spanish based company, founded in 2009 and rapidly enlarged its operations globally in more than 14 countries with strategic partners through all markets: Service Providers, finance, government, industry, consulting,etc. ServiceTonic brings IT Service Management, Customer Service and Enterprise Service Management to all range of customers. From sma

Rhino Support

Rhino Support

von Rhino Support

(0 Bewertungen)

Brandable web-based help desk application that works with your existing email and supports unlimited number of agents.

The Service Program

The Service Program

von Westrom Software

(17 Bewertungen)

The Service Program is the industry leading QuickBooks add-on Service Software. Dispatch, Routing, work order tracking, maintenance schedules, customer call, tracking equipment, GPS, Mobile Solution and Customer Service Portal - compatible with any iPhone, Droid phone or Tablet or laptop with real time synch, signature capture, field printing, attach pictures, invoices, Rentals, barcodes, and billing and much more. INCLUDES Weekly Training, Technical Support and Software Upgrades. Simple.

Deskun

Deskun

von Deskun

(3 Bewertungen)

Deskun is a multichannel helpdesk system inside Gmail. With Deskun you can manage customer requests from e-mail, live chat, Facebook, WhatsApp, Twitter, Skype, Viber and Telegram directly from Gmail interface, and set tasks to your employees.

Enterprise Service Desk

Enterprise Service Desk

von Meritide

(1 Bewertung)

An ITIL-based help desk platform enabling organizations to efficiently manage incidents, requests, issues, and tickets. Self-service, knowledge, email integration, auto-routing, alerts, and more. Scalable, affordable for small & mid-size organizations (SMBs), global enterprises, government Defense. Cost effective with free end users; flexible delivery on-premises or cloud; easy to administer without developers; highly configurable, codeless automation; deploy quickly with out-of-box functions.

NTR Cloud

NTR Cloud

von NTRglobal

(0 Bewertungen)

NTR Cloud - Secure, fast and easy-to-use Remote Control, Access and Support solution.

Tender Support

Tender Support

von ENTP

(0 Bewertungen)

Organizes your customer care so you can focus on delivering the best service possible.

C2 ATOM

C2 ATOM

von C2 Enterprise

(11 Bewertungen)

C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. Its also an ITIL-ready and codeless service desk built for reaching your ultimate automation potential and operating best-in-class ticketing.

eStreamDesk

eStreamDesk

von eStream

(1 Bewertung)

eStreamDesk is a slick, easy-to-use cloud-based help desk and ticketing system that helps you achieve one simple task superbly: Create a truly awesome customer service experience. eStreamDesk instantly transforms your out-of-control email inbox into a well-oiled customer support machine. Here's how: Every incoming email is automatically converted into a support ticket. You define exactly how each and every email is prioritized, monitored and answered.

NetKeeper

NetKeeper

von Multima

(0 Bewertungen)

Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers.

ConnectWise Control

ConnectWise Control

von ConnectWise

(650 Bewertungen)

ConnectWise Control (formerly ScreenConnect) supports 1:1 screen sharing through our remote support and remote access tools. With remote meeting, we have expanded the use model to provide a feature-rich remote meeting tool that allows for an unlimited number of attendees. Online meetings allow users to collaborate, hold training sessions, provide project updates, chat, or anything in between.

FuseDesk

FuseDesk

von FuseDesk

(3 Bewertungen)

FuseDesk is THE Integrated Help Desk Add-On for Infusionsoft with deep Infusionsoft integration leveraging InfusionsoftID login, full Infusionsoft template support (including Infusionsoft merge field data, custom fields, and automation links), powerful Infusionsoft automation with Campaign Builder and so much more. Come see why Infusionsoft users are upgrading their help desk to FuseDesk today with a full feature, no time limit, no credit card needed, demo app!

ConnectWise Manage

ConnectWise Manage

von ConnectWise

(89 Bewertungen)

Made for companies that sell, service, and support technology, ConnectWise is the #1 business management platform worldwide. Today, more than 100,000 users rely on ConnectWise to achieve greater accountability, operational efficiency, and profitability. The platform fully integrates business-process automation, help desk and customer service, sales, marketing, project management, cloud services and business analytics that dramatically streamline a company's operations.

Trakdesk

Trakdesk

von Trakdesk

(10 Bewertungen)

Trakdesk is a cloud based customer support and helpdesk software that has all the bells and whistles you would need to provide exceptional customer support. Trakdesk is packed with many robust features like; ticketing, automation, SLA management, multiple brands, customizable self-service portals, multi-language, knowledge base, social integration, gamification and many more.

IncidentMonitor

IncidentMonitor

von Monitor 24-7

(5 Bewertungen)

ITIL Service Management solution. Pink Verified for 10 processes. IncidentMonitor is a service management framework that comes out of the box with multiple free process templates. The application offers Enterprise features at an low SMB price. All processes can easily be customized using the graphical workflow and smart service catalog designer. No coding is needed to create most advanced workflows and webforms. Unlimited processes can run next to each other created a real shared service center

ZupportDesk

ZupportDesk

von ZupportDesk

(3 Bewertungen)

ZupportDesk is a cloud-based HelpDesk solution with a mission to empower businesses to provide amazing customer support. We are driven everyday by one simple question: how can we make it easier for you to build stronger relationships with your customers? We believe that every business with a website, no matter how small, should be communicating with their customers. Our Live Chat tool allows real-time, personal customer engagement that improves both sales and customer support.

iHelpdesk

iHelpdesk

von iDeskCentric

(2 Bewertungen)

Allows organizations to keep track of issues, reduce manual effort in resolving problems and improve service quality.

Integria IMS

Integria IMS

von Artica Soluciones Tecnologicas

(2 Bewertungen)

Complete ITSSM suite; a help desk software which is simple, powerful and easy to use.

HelpMaster

HelpMaster

von PRD Software

(1 Bewertung)

HelpMaster is designed for use in helpdesk, service desk, complaints management, facilities management, business processes tracking, request fulfillment & management, workflow automation, email response management & web self-service. Businesses looking for a solution that can be aligned with the principles of ITIL will find HelpMaster an intelligently designed & powerful tool. With thousands of users around the world, HelpMaster is the most flexibile, template helpesk system on the market.

WonderDesk

WonderDesk

von Web Wonderland

(0 Bewertungen)

Web-based help desk solution that allows you to utilize remote technicians.

SerioPlus

SerioPlus

von Serio

(0 Bewertungen)

Gives your staff access to everything they need to manage your IT Helpdesk - in one easy to deploy package.

Rosmiman IWMS

Rosmiman IWMS

von Rosmiman Software

(16 Bewertungen)

Rosmiman IWMS is a Facility Management & Real Estate Management software designed to control and manage the entire real estate and facilities life cycle, including maintenance planning and control, mobile solutions and integration with CAD, GIS, BIM and financial systems. We offer a comprehensive Asset Management software suite that has been designed and programmed to easily cover all your organizations real estate portfolio maintenance and management needs regardless of its industry or size.

TeamHeadquarters

TeamHeadquarters

von Entry Software

(9 Bewertungen)

TeamHeadquarters is a deeply integrated suite of full-function tools for Project Management, Portfolio Management, Help Desk, and Time Sheets. TeamHeadquarters helps your people focus on the right work at the right time. It helps your managers be great managers. Now available On Demand, you can start using this powerful enterprise software suite right away.

DeskCenter Management Suite

DeskCenter Management Suite

von DeskCenter Solutions

(2 Bewertungen)

Discover, Organise and Manage all you IT assets from a single solution. A complete view of all your IT and non IT assets giving with the benefit of integrated modules covering the entire lifecycle. Optimise Software Assets, ensure license compliance, remote management and effective software, patch and OS deployment all supported through a complete Service Desk.

HelpdeskEddy

HelpdeskEddy

von Eddy Soft

(2 Bewertungen)

An efficient web-based system of customer service with live chat and mobile integration included in all versions.

Close Support

Close Support

von Close Fit Software

(0 Bewertungen)

Close Support help desk software is a multi-user service desk application, simple to install and easy to use. The software will enable your service team to work effectively and efficiently, solving problems and providing top class customer service. The design allows support and service teams to work effectively together by sharing asset and support information. Low prices, a simple licence model and great functionality make Close Support the most cost-effective help desk software on the market.

Sitehelpdesk

Sitehelpdesk

von Sitehelpdesk.com

(0 Bewertungen)

Web based help desk software solutions for IT SM, Account Management or general help desks.

AzureDesk

AzureDesk

von AzureDesk

(33 Bewertungen)

AzureDesk - Die einzige Helpdesk-Software mit allen „Must have“-Features von Enterprise-Class-Systemen für alle Unternehmen zu minimalen Kosten. Verschwende keine Hoffnung auf eine Helpdesk-Lösung. Probiere azuredesk.co gratis für 14 Tage. Es bietet ein Ticketing-System mit JIRA, Olark, Slack, Charge-Desk & viel weitere Software, Berichterstellung, Ticket Fields, Tabbed UI, Regeln Support-Fälle, Sleek UI für Admin-Anfragen, 3-Parteien-Integration

SMART SERVICE DESK ITSM

SMART SERVICE DESK ITSM

von SMART Service Desk

(28 Bewertungen)

We offer cost effective, Multi-lingual (English, French, Spanish, Turkish & Arabic), Integrated IT Service Management, Governance & Risk Management and Help Desk solutions. With SMART Suite your organization will be up & running within days. A comprehensive IT Service Management Tool based on ITIL framework Streamlines IT operations by automating Service Operations such as Incidents, Service Requests, Problems, and Service Desk Function. Also includes modules for complete service lifecycle

Domotz PRO

Domotz PRO

von Domotz

(5 Bewertungen)

As the premier award-winning remote network monitoring and management solution, Domotz Pro lets you monitor and manage any IP-enabled device, regardless of brand. With Domotz, service providers can detect and prevent issues proactively, increase productivity, work more efficiently, and deliver an unparalleled customer experience. Make remote monitoring and management an integral part of your service strategy to save time and money, boost profits, and deliver superior customer service.

Revelation helpdesk

Revelation helpdesk

von YellowFish Software

(0 Bewertungen)

Revelation helpdesk is a 100% web based help desk solution that is so efficient it is like adding a virtual employee to your staff at a fraction of the cost. Through our transparent feature set and commitment to "ease of use," Revelation delivers the power and flexibility to lift you up to the next level rather than stand in your way.

HelpDesk Pro

HelpDesk Pro

von Simply Amazing Software

(0 Bewertungen)

100% web-based, and designed from the ground up to be simple and intuitive for end-users and operators.

H2Desk

H2Desk

von Innovative Cyber Solutions

(0 Bewertungen)

H2Desk provides a flexible platform for delivery of customer support. At the heart is a robust ticketing engine that's user friendly and simplifies customer communications. Features include ticket management, live chat, task management, SLA tracking, and email integration. Client side widgets allows you to easily add knowledge base articles, tutorials, and more. Start a no obligation 30 day free trial and create a help desk in minutes.

Adjutas

Adjutas

von Adjutas Cloud Technology

(0 Bewertungen)

Service Desk and Asset Management solution designed for ticket creation & monitoring.

Spiceworks IT Help Desk

Spiceworks IT Help Desk

von Spiceworks

(196 Bewertungen)

The Spiceworks IT Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. Start tackling tickets in minutes with free help desk software (on your server or in the cloud). Plus, it's more than just ticket tracking: understand (and change!) team behavior and articulate your value to the business. Get it free today!

UVdesk

UVdesk

von Webkul

(9 Bewertungen)

A cloud-based support solution that gives total control over things and makes it easier to manage customer queries. It has all the features which a client would expect from any great helpdesk system like reporting analytics, ticket management system, e-mail collaboration, knowledge base management etc. It lets the users to easily and efficiently manage, track and resolve issues instantly and makes the hassle-free working experience for both the staff and the customers.

devContact

devContact

von devContact

(4 Bewertungen)

Enables organizations to respond to its users more efficiently. It is specialized for mobile apps and games.

Focus Desk

Focus Desk

von Focus Telecom

(1 Bewertung)

Focus Desk is a new solution which allows quick and easy customer issue management. Questions, orders, complaints, returns, and any other issues get automatically registered and then resolved in a timely and streamlined way, making customer care faster and more efficient.

Web Suite Pro

Web Suite Pro

von Web Suite Pro

(1 Bewertung)

Manage Contacts, Invoices, Help Desk, Inventory and more! Ready to work efficiently in the cloud? If so, Web Suite Pro is the most cost effective, cloud-based, suite of apps that provides a secure, affordable, and easy business solution with virtually no add-ons required. Track both staff and client project times, expenses, taxes, and tasks efficiently. You will never have to worry about lost invoices, overpaying for supplies, or missing payments ever again.

NetSupport ServiceDesk

NetSupport ServiceDesk

von NetSupport

(0 Bewertungen)

Fully functioning web-based and ITIL compliant Incident and Problem Management tool that allows you to track, organize, manage, and answer the toughest desktop support challenges. Available as a standalone solution or an ideal complimentary solution with our IT Asset Management Suite, NetSupport DNA. Free trial available.

ZazaChat

ZazaChat

von ZaZa Network

(0 Bewertungen)

Complete help desk solution which allows a company of any size to provide efficient support to its customers.

Polar HelpDesk

Polar HelpDesk

von Polar

(1 Bewertung)

Web based help desk software designed for small businesses that wish to effectively organize technical support online.

HelpDeskAdvanced

HelpDeskAdvanced

von PAT

(1 Bewertung)

Allows you to automatically create a dynamic knowledge base and provide access to it via the corporate website or intranet.

Octopus

Octopus

von Octopus-ITSM.com

(0 Bewertungen)

Built from the ground up on ITIL best practices and pre-configured for immediate usage, Octopus is a very user-friendly, accessible and constantly evolving application, ideal for small / mid-sized IT depts. Features include incident, service request, problem, change and event management, SLA and automated escalation, CMDB and automated inventory, web portal with custom forms, email notifications for all important events and advanced reporting. Octopus is supported by a unique service package.

Zeus

Zeus

von Obor Digital

(0 Bewertungen)

Web-based service desk and equipment management solution with enterprise asset management.

Help Sumo

Help Sumo

von Help Sumo

(11 Bewertungen)

Helpsumo is a hosted online help desk solution specially designed for providing customer support solutions via Ticket System, Email, Social Media, Live Chat & Self-Help Knowledge Base solutions.

Chataroo

Chataroo

von Chataroo

(2 Bewertungen)

Web based help desk software! Chataroo eTicketing allows you to manage your support services more efficiently, treating each and every incoming request as a unique, traceable ticket. Managing support requests sent in via email, through the web or over the phone in one EASY to use system empowers your support agents and reassures your end-users of quick, efficient and quality support! For customers who want immediate help, nothing satisfies and converts quite like Live Chat Support.

Helpdesk Office

Helpdesk Office

von Beosoft

(1 Bewertung)

My name is Milos Stevanovic and I am the founder of Helpdesk Office, a cost-effective software for small businesses. Small businesses are the bloodstream of the U.S. economy. In 2016 they generated 1.1 million net new jobs. Yet, small businesses face many obstacles that prevent their growth, such as lack of know-how, data security, and financial capital. I developed Helpdesk Office with a small business in mind, so Helpdesk Office is easy to use, secure, and affordable.

ExDesk

ExDesk

von ExDesk.com

(0 Bewertungen)

Help desk software solution for the IT support and service provider communities.

BugAware

BugAware

von Jackal Software

(0 Bewertungen)

Web based help desk and bug tracking software that is available as an ASP hosted solution or installed locally.

Richmond ServiceDesk

Richmond ServiceDesk

von Richmond Systems

(0 Bewertungen)

Richmond ServiceDesk provides technician and customer web interfaces that are modern, touch-friendly, well-organised and configurable. Main product features include incident/service templates, email templates, knowledge base, resource calendars, search-as-you-type CMDB with asset discovery, tracking, maintenance and history. Integrated ITIL modules include Incident, Request, Problem, Change, SLA, Service Catalogue, and a fully-customisable customer service portal.

CRMdesk

CRMdesk

von ForeSoft

(0 Bewertungen)

Web-based help desk, customer service and online support software.

Groove

Groove

von Groove Networks

(32 Bewertungen)

A simple but powerful, all-in-one Help Desk for Small Businesses that provides you with everything you need to provide awesome, personal support: Ticketing, Knowledge Base, Live Chat, Self Service. 30+ integrations with your favorite apps like Slack, Twitter, Facebook and Zapier.

Think Help Desk

Think Help Desk

von Think Tank Software

(8 Bewertungen)

Affordable Customization Automated Workflow Secure, Cloud Based Free Support Daily Backup Full Asset Tracker Check List based on ticket Category Feedback system on closed tickets, and a Vendor Quick Quote Tool

Gemini

Gemini

von CounterSoft

(7 Bewertungen)

A leading, .NET based helpdesk ticketing and issue tracking system. Easy to install and maintain, and comes with RESTful API, Apps Framework for easy extension, and Open Source components. Gemini takes care of your help desk operation from ticket creation, through triage and all the way to resolution. Incorporating user-defined Rules and Actions, SLA and integrated with Microsoft Exchange, Office 365, and all other email providers.

Help Desk Premier

Help Desk Premier

von Help-Desk-Software

(2 Bewertungen)

Help Desk Premier is an easy-to-use web based application that has many of the features found in enterprise applications, but at a fraction of the cost. Help Desk Premier installs in the security of your own network within minutes, although it can be quickly installed in the cloud as well. With a host of advanced features for organizations of all sizes, and even a free two-user version to get your started, Help Desk Premier is the easy choice for your IT Help Desk needs.

Lync Adapter

Lync Adapter

von Sensiple

(1 Bewertung)

Sensiples Lync adapter is ideally designed for business that would like to extend the richness and quality of Microsoft Lync to deliver a customer-centric workforce optimization solution Sensiples Service desk-lync integration solution leverages Microsoft Lync to provide ACD like functionality using Chat and click to call in enterprise help desk environment. Sensiple will help companies consolidate their enterprise communications to service desks/contact center into a unified solution, eli

Clohc

Clohc

von Clohc

(1 Bewertung)

Web-based help desk solution offering live chat, reports, statistics, and more.

Help Desk for SharePoint

Help Desk for SharePoint

von Crow Canyon Systems

(0 Bewertungen)

Crow Canyon's IT Help Desk for Office 365 and SharePoint is a comprehensive but easy to use help desk that increases options for ticket submission, including our portal, email, mobile platforms, and the web, turns those requests into rout-able tickets. Escalating alert features keep the tickets moving to resolution. Priority filters quickly identify deadlines and overdue tickets. Attach forms, documents, and link assets, equipment, CRM, etc to tickets.

NetResults Tracker

NetResults Tracker

von NetResults

(0 Bewertungen)

Web-based collaboration tool to help companies track business issues and automatically manage them through to resolution.

Rapid Incident Reporting

Rapid Incident Reporting

von Rapid Global

(0 Bewertungen)

Rapid Incident Reporting is an online fully hosted system for the management & reporting of workplace incidents. From investigations to corrective actions & reporting of statistics, Rapid Incident Reporting ensures the lifecycle of the incident is managed. Simple user-interface, automatic email updates, investigative reports feature & outstanding PDF report-builder. Report all incidents including workplace, OHS, environmental, Quality & much more. Includes auto notifications to stakeholders

ALVAO Service Desk

ALVAO Service Desk

von ALVAO

(0 Bewertungen)

ALVAO is among TOP5 ITIL Gold level process compliant tools. ALVAO Service Desk system is a user-friendly ITSM solution integrated into Microsoft technologies. Its interface is very similar to that of Microsoft applications. The application is simple and logical, and resembles email activities. Users can easily become familiar with the system without the need for organizing costly workshops. ALVAO Service Desk complies with ITIL and global standards of ITSM.

Evayadesk

Evayadesk

von Evayadesk

(0 Bewertungen)

Faasthelp is a sales and customer support software powered by Artificial intelligence. Our faasthelps products which are chatbot, talkbot and mail bot proactively starts chatting with your customers and solves the query, gives assistance if they have any.It will reply within seconds through chat, voice and mail whenever customers are on your website. Our products will also help you in sales of your products or services.

LiveHelpNow Suite

LiveHelpNow Suite

von LiveHelpNow

(23 Bewertungen)

LiveHelpNow is a customer service software suite with multiple help-desk features including: live chat, email ticket management, a knowledge base, and call management. LiveHelpNow allows you to engage with the visitors on your site, increasing sales, and offering superior support. Use LiveHelpNow on the go and even integrate with your company twitter account.

OTRS

OTRS

von OTRS

(12 Bewertungen)

OTRS is a fully-managed service management suite for help desks that includes ticketing, automation and notification. It can be configured to match your organization's needs with features such as ITIL processes, CMDB, SLA management or corporate security process management. It's an ideal solution for help desks that want to streamline communication, track and identify trends and deliver top-quality service to their customers. Find out how OTRS can meet your help desk needs.

versaSRS HelpDesk

versaSRS HelpDesk

von VersaDev

(3 Bewertungen)

Are you are looking for IT HelpDesk, Customer Service, CRM, Support, Trouble Ticket, Issue Tracking or Bug Tracking software? Manage all your company communications from a single point, provide outstanding support to your customers AND save money. Feature rich and affordable, versaSRS has all the features your business needs: knowledge base, customer self service, contracts management, integrated CRM, asset management, and much, much more.

LBi HR HelpDesk

LBi HR HelpDesk

von LBi Software

(3 Bewertungen)

LBi HR HelpDesk is an innovative and comprehensive software solution for automated HR case management and call-tracking workflow management that puts the power in the hands of employees and decreases HR costs by reducing help calls by up to 75 percent. It complements talent management solutions by identifying potentially costly patterns of personnel issues with customizable levels of confidentiality and maximizes HR productivity through robust features that improve employee satisfaction.

MSM

MSM

von Marval Software

(2 Bewertungen)

Web-based ITSM, service desk and helpdesk software. ITIL and ISO/IEC 20000 compatible.

DevOps board

DevOps board

von DevpromSoftware

(2 Bewertungen)

All-in-one solution combining help desk, task manage, exception monitoring, and kanban board. The main purpose of the service is to collect all elements of technical debt and features on one board for the general transparence and prioritization. DevOpsBoard is ready to use solution which holds and visualize exceptions, monitoring alerts and customers feedback related to your service on a single task board.

VI Service Desk

VI Service Desk

von Velocity Integrations Software

(0 Bewertungen)

Velocity Integrations Software Corporation was founded on the growing and constantly changing needs of today's IT Help Desks. Our vision is to empower people in IT Problem Management by offering the tools to efficiently manage resources and resolve problems quickly and effectively. Includes a fully integrated Knowledge Base with unlimited categories, Lotus Notes Client and fully Web enabled for remote access, in depth reporting, multi tier escalation, and hardware and software asset management.

ACANOTION Help Desk

ACANOTION Help Desk

von Help Desk Software Australia

(0 Bewertungen)

Track your clients, products and services; fast, easy and simple to set up.

Aegis Help Desk

Aegis Help Desk

von Abacus Systems

(0 Bewertungen)

Aegis Help Desk is a fully integrated Help Desk, Client and Asset Management system to power your call center. It will help you provide the type of service your customers expect. It is very easy to use, intuitive, affordable and packed with features Help Desk users have come to rely on. Aegis Help Desk simplifies the process of providing a high level of service to your customers. Whether you are servicing external customers or internal users, Aegis Help Desk enables you to share information a

iKode HelpDesk X

iKode HelpDesk X

von iKode Software Technology

(0 Bewertungen)

iKode HelpDesk X is an easy to use customer support software which allows you to set up a web-based support ticket system easily for your website to deliver excellent customer service.

Bomgar

Bomgar

von Bomgar

(165 Bewertungen)

Bomgar is the leader in Secure Access solutions that empower businesses. Bomgars leading remote support, privileged access management, and identity management solutions help support and security professionals improve productivity and security by enabling secure, controlled connections to any system or device, anywhere in the world. More than 10,000 organizations across 80 countries use Bomgar to deliver superior support services and reduce threats to valuable data and systems. Bomgar is private

Vorex Business Management

Vorex Business Management

von Vorex

(16 Bewertungen)

Vorex Professional Services Automation (PSA) is the most comprehensive cloud-based solution in the market- natively integrating Project Management, Time/Expense Tracking, CRM, Invoicing, and HR in a single solution that is very easy to learn and use. You decide if you want a single, some, or all of the modules mentioned above. You get the solutions your business needs today, knowing it can expand as your business grows. Try our zero obligation 14 day Free Trial

SureHelp

SureHelp

von SureHelp

(4 Bewertungen)

A cloud based Help Desk, organized in 5 online tools to help your customers and staff report, track and resolve issues immediately.

Novo Help Desk Software

Novo Help Desk Software

von Novo Solutions

(3 Bewertungen)

Easy to use, web based solution. End Users can easily submit requests via your web site. Requests are automatically added to the ticket queue, reducing the number of support calls and eliminating the ticket creation process by support staff. End users can also track the status of their request through your web site. Flexible settings allow each department to manage their own support/request/project queue. Global managers can view/manage all queues through the help desk. Free Trial!

eBizzers Desk

eBizzers Desk

von eBizzers

(2 Bewertungen)

eBizzers Desk - The Help Desk Trouble Tickets Software. The Professional Technical Support solution with Trouble Tickets that allows you to easily manage your relationships with your customers and navigators. Easy to use and ready to use, eBizzers Live allows you to make immediate online technical support to your website customers.

EvantoDesk

EvantoDesk

von Evanto

(2 Bewertungen)

Back in 2012 Simon Sewart was the founder of a small business (ClinicAppointments.com) with 18 employees that was struggling to respond quickly and efficiently to customer emails. Simon looked at all of the available help desk software on the market and quickly discovered that none of it had been built for SMEs; it was all too complicated to configure and use. EvantoDesk has been designed specifically for SMEs; in many ways as powerful as enterprise software but without the complexities.

ITsDone Help Desk

ITsDone Help Desk

von SimplifyIT

(1 Bewertung)

Web-based, available in a hosted or in-house environment. It's easy to manage and end users actually like using it.

SpiceCSM

SpiceCSM

von SpiceCSM

(1 Bewertung)

SpiceCSM is the leading platform for creating a digital ecosystem that connects disparate systems, people, and processes, and orchestrates interactions to greatly enhance the user experience and better leverage existing infrastructure. Combining a powerful integration platform, robust business rules and work-flow engines, intelligent robotic process automation, and a unified interface with dashboard and analytics, SpiceCSM allows organizations unparalleled capabilities to innovate and transform.

Service Transaction Portal

Service Transaction Portal

von InfoPlexSTP

(1 Bewertung)

Enables automated connection between Help Desks, Service Dispatch systems to one or more service vendors.

Elementool Help Desk

Elementool Help Desk

von Elementool

(1 Bewertung)

A web-based, hosted solution that allows clients to track their emails online, provides customized reports on ticket resolution timing.

Monet Live WFO

Monet Live WFO

von Monet Software

(1 Bewertung)

Monet Software is a global provider of workforce optimization software solutions for contact centers and help desks. Monet's cloud-based solution, Monet WFO, is an affordable and easy-to-use call center optimization software solution, which includes workforce management, call recording, quality assurance and performance management. Contact centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce software.

Abhisi Help Desk

Abhisi Help Desk

von Techovarya Software

(1 Bewertung)

Abhisi lets you provide timely personalized support to your customers while being incredibly simple to use for you and your team. If you are using Gmail or other email clients give Abhisi a try and see how much time, effort and hassle it saves you. Abhisi is designed to make your team's life easy and your customers happy. Because happy customers grow your business.

DiamanteDesk

DiamanteDesk

von Eltrino

(1 Bewertung)

DiamanteDesk, ein unabhängiges Support-Ticket-System, wurde entwickelt, um die Wünsche deiner Kunden zu hören und ihre Bedürfnisse rasch abzudecken. Es handelt sich dabei um ein einfaches und benutzerfreundliches Werkzeug, mit dem Tickets innerhalb des CRM erstellt werden und jedem Kunden im System zugewiesen werden können. In DiamanteDesk können Tickets an spezielle User und Administratoren zugewiesen werden und auch in Zweigen gruppiert werden, um den Workflow zu organisieren und sich auf die wichtigen Probleme und Anfragen zu konzentrieren.

Ulysses Suite

Ulysses Suite

von QMS Software

(0 Bewertungen)

Web-based customer service solution that enables sales force automation, service management, facilities management, and compliance management.

WebSupport PRO

WebSupport PRO

von Support Sentry

(0 Bewertungen)

Web based customer service software for small to medium sized businesses.

AccessAble Help Desk Pro

AccessAble Help Desk Pro

von Dennis Baggott and Sons

(0 Bewertungen)

AccessAble Help Desk Pro Edition 2018 is a comprehensive application for IT/Computer Support Staff. Multi-user ready at no additional cost, the program uses a Microsoft Access format .mdb on the backend by default but can easily switch to Microsoft SQL Server. A comprehensive but optional web interface is also included with your site license.

Im OnCall

Im OnCall

von 01 Communique

(0 Bewertungen)

Secure web-based remote control of a customer's PC, within seconds of the customer's call for help.

Activate

Activate

von Activate

(0 Bewertungen)

Self Service Provisioning product that allows Business Users to perform task that would normally be done manually by the Service Desk. Activate automates the process from the user request, business owner approvals to the actual fulfillment. Management of Distribution Lists, Folder Access, Software and Hardware, Sharepoint, User Provisioning and Passwords are all automated offering faster service and lower cost with greater security.

Senedesk

Senedesk

von Senesoft

(0 Bewertungen)

Browser based IT help desk system with features including: Trouble Tickets, Asset Management, Parts Inventory, Vendor Management, RFQs

Desklance System

Desklance System

von DeskLance Technologies

(0 Bewertungen)

Web based support and email management application that provides tickets management, response logging, flood controlling, etc.

Seraph

Seraph

von Software Assistance

(0 Bewertungen)

Open source web-based highly customisable customer support management system for IT support companies. writen in LARAVEL and JAVASCRIPT ( neweset best languages) WEB BASED

EZPro Service Management

EZPro Service Management

von EZPro

(0 Bewertungen)

EZPro is a cloud-based service management software. EZPro automates and simplifies incident, service, problem and change management for service desk and other operations. It is a complete solution for an entire organization. EZPro blends powerful automation and custom routing rules with a clean and modern design. That guarantees faster ticket resolution and better service. EZPro empowers users with a self-service portal to submit and track their tickets.

SupportYard

SupportYard

von SupportYard

(0 Bewertungen)

SupportYard is a web application that converts all inbound email requests into simple tickets and their replies and keeps them organized in one place. It is suitable for support, sales and any other team or organization that has at least one inbound email and employee who is responding to them.

Chime for Lync

Chime for Lync

von Instant Technologies

(0 Bewertungen)

Chime for Lync is a comprehensive ITSM service desk application that uses Microsoft Lync for click-to-chat functionality. Some of the key features of Chime include: expert answers, customizable routing settings, system and agent-based dashboards, extensive charting and reporting options, and customizable queues to fit any line of business. Instant Chime leverages Microsoft Lync to enable service desk operations and even allows for escalation to voice and video chats for faster case resolution.

gxCommerce

gxCommerce

von gxCommerce

(0 Bewertungen)

All in one business management solution including accounting, crm, inventory management, mass email and more.

Remote Support Software

Remote Support Software

von PROXY Networks

(0 Bewertungen)

Proxy's new Pro 8 remote access software allows for remote access of computers, ensuring the safety and security of your computer. With remote access, a properly authorized technician is given access to your PC to fix any glitches that come your way. The best part? You don't even need to be at your computer. Always-on service means that your computer can be accessed while it is unattended as well as attended, without disturbing the user.

Snappy

Snappy

von Snappy

(0 Bewertungen)

Cloud based solution for customer support. Features include email ticketing, FAQs, & reporting.

Ticketing Application for Office 365

Ticketing Application for Office 365

von HyperTeam

(0 Bewertungen)

HyperTeams Ticketing Application is designed to help companies hurdle pesky work obstacles and deliver superior customer service! When used internally, this system gives employees a better way to send, track, and manage their work tickets. That means no more running marathons around the office when you need help or stalking IT when your computer crashes! When used externally, this solution gives your customers the opportunity to submit their own complaints or cases directly to the system.

MetaCaseDesk

MetaCaseDesk

von MetaOption

(0 Bewertungen)

MetaCaseDesk is an advanced HelpDesk, Ticketing Tool and Case management solution for customers running on-premise Microsoft SharePoint 2013 and SharePoint 2010. Office 365 customers have an option to use MetaCaseDesk on MetaOption Cloud, and an optional sync component syncs the data back to their Office 365 SharePoint Online lists and libraries. MetaCaseDesk has two major portals. Support User and Customer portal.

Requuest

Requuest

von Requuest

(0 Bewertungen)

Requuest is web-based SaaS service desk software designed for delivering worry-free IT support, a platform allowing agent's productivity to go beyond client expectations. Requuest gives you an edge in reducing ticket volume, automating quick response and make IT results shine across your business. Create workflows. Manage assets. Set business rules. Visualize key reports. Auto-assign. Prepare survey. Customize portal. Filter dispatch tickets. Meet all around service levels. Requuest. You got IT.

Vembu HelpDesk

Vembu HelpDesk

von Vembu Technologies

(0 Bewertungen)

Enhance the productivity of support teams with tools to measure and improve quality of response

Track+ SD

Track+ SD

von Trackplus

(0 Bewertungen)

Track+ SD Service Desk is focused on pleasing your agents and clients with an intuitive, easy to use service management solution. Track+ SD supports you in establishing an ITIL compliant service management with SLAs, automated escalations and performance monitoring.

Whatdesk

Whatdesk

von Ekaltel

(0 Bewertungen)

Whatdesk ist ein Konversations-Commerce-Plattform, mit der kleine und mittlere Unternehmen ihre Kunden über Chat, SMS, Telegramm und Messenger erreichen können. Die Plattform verfügt über ein integriertes CRM, ein integriertes Ticketing-System und kann Zahlungen über Messaging handhaben. Die Lösung bietet auch eine einfache Möglichkeit, Telefonnummern zu kaufen und zu verwalten, so kannst Du Deine SMS-Nummern einrichten und direkt starten, mit Deinen Kunden zu chatten. Außerdem bietet sie intelligenter Routing für alle Agenten und vollständige Reporting-Funktionen.

365Ticketing

365Ticketing

von Soft Pepper

(0 Bewertungen)

Ticketing solution with the following features: automatic ticket creation from emails, automatic ticket assignment and deadline calculation, root cause analysis, productivity reports, automatic communications sent to the end user, calculus of incidents' resolution time which facilitates invoice and quote issuance. Benefits: increased operational efficiency, high end-users level of satisfaction and loyalty, low rate of repeat incidents, equitable workload of the personnel in charge with tickets

Wisdom

Wisdom

von Wisdom

(0 Bewertungen)

Wisdom is the most accurate website visitor session recorder available- by far. With the Wisdom platform, you'll soon be watching your website visitors interacting live with your site. You'll fast-forward, rewind and discover new insights. Focusing only on session replay, Wisdom reconstructs a virtual desktop screen for every visitor, across all tabs, to capture the true feel of every browsing experience. Every click, scroll, text selection, and so much more is recorded.

Relay

Relay

von Boomtown Network

(0 Bewertungen)

Relay is an intelligent platform for technology support and customer service that enables you to deliver simple, predictive, and personal experiences at scale. Relay also has an expert network where you can seamlessly access remote and field services to augment your existing operations. Relay brings all your customer conversations into one place, automates the common questions and empowers your agents with knowledge and collaboration tools and solve complex issues quickly.

Apptivo Help Desk

Apptivo Help Desk

von Apptivo

(262 Bewertungen)

Provide support from anywhere mobile apps for Android, iOS, and Windows.

Track-It!

Track-It!

von BMC Software

(50 Bewertungen)

Track-It! Help Desk Software is affordable, reliable and easy to use. Download a free trial and use it for 30 days risk free. Try Track-It! today and see why companies worldwide have trusted Track-It! for over 20 years. Track-It! provides help desk, email to work order conversion, knowledge management, SLA management, asset management, software license management, end-user self-service, password reset and more. For more information, visit http://www.trackit.com

xSellco Helpdesk

xSellco Helpdesk

von Xsellco

(38 Bewertungen)

Xsellco Helpdesk ist der einzige speziell angefertigte E-Commerce-Help-Desk. Zentralisiere all deine Kundenanfragen und Auftragsdaten von jedem Vertriebskanal in einem verbundenen Dashboard. XSellco priorisiert deinen Posteingang auf Basis von Nachrichtendringlichkeit, sowie Fäden in allen Verkaufs-, Versand- und Auftragsinformationen, so dass du nie nach Kundendaten suchen musst. Vorgeschlagene Antworten und automatische Sprachübersetzung werden deine Reaktionszeiten verkürzen, was mehr zufriedene Kunden bedeutet. Kostenlose 14-Tage-Testversion.

Service Desk

Service Desk

von InvGate UK

(38 Bewertungen)

InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automation & smart ticket management. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing and Gamification.

Service Desk

Service Desk

von InvGate SRL

(38 Bewertungen)

InvGate Service Desk es un software 100% web, basada en ITIL, con una interfaz de usuario sin precedentes. Cuenta con Gestion de Incidentes, Problemas, Cambios, Asset y Base de Conocimiento. Imbatible colaboracion, poderosa automatizacion y gestion inteligente de solicitudes. Multi-tenant cloud-based SaaS o implementacion On-Premise. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing y Gamification.

Tele-Support HelpDesk

Tele-Support HelpDesk

von Resource Dynamics

(25 Bewertungen)

Tele-Support-HelpDesk ist eine Software für Unternehmen, die Anrufe und E-Mails für den Kundenservice oder Helpdesk-Support übernehmen und von Anfang an Issues verfolgen möchten. Mit mehr als 900 Installationen in fast 35 verschiedenen Ländern ist HelpDesk vielseitig, leistungsstark, einfach zu bedienen und äußerst preisbewusst. Errichtet in E-Mail-Unterstützung von SSL für POP, IMAP und GMail.

C-Desk

C-Desk

von C-Desk

(20 Bewertungen)

Free service desk / Helpdesk application with lots of other features for whole organisation. 1. service request management (Not only for IT but for all departments) so service category can be assigned to anyone and he starts receiving requests raised by others for that category.. 2. Asset management (Manual) So covers life cycle of all assets not only IT and networked assets.. 3. Knowledge base. 4. Photo gallery 5. notice board 6. Log book 7. Active directory 8. Customer Care

Drag

Drag

von DragApp

(18 Bewertungen)

One inbox to manage emails, tasks, sales, helpdesk and projects. Drag brings everything into your inbox. We think teams should be able to work together without leaving their inbox, eliminating the extra steps of navigating to different apps to manage their tasks, projects, sales or customer support. Especially because all of these activities always start and finish as emails. Users can create Drag boards, inside your inbox, to replace all the tools that small teams use to organize their day.

FrontdeskAI

FrontdeskAI

von FrontdeskAI

(14 Bewertungen)

FrontdeskAI is a booking and information concierge that instantly responds to callers whenever your business misses a call or when your customer leaves a voicemail. You will never miss a customer call and your callers never have to be put on-hold ever again! FrontdeskAI also automatically takes action on booking-related inquiries in your voicemail and notifies your business staff when a customer call requires immediate attention. New appointments or changes to existing one are automatic.

Avaya Aura Platform

Avaya Aura Platform

von Avaya

(11 Bewertungen)

Unified communication and call center solution with call management capabilities; handles telephone, Internet, fax, email, etc.

Wix Answers

Wix Answers

von Wix

(7 Bewertungen)

Wix Answers is the professional customer support platform made for small businesses. Built by Wix to support over 120 million users, its now available for any business. And its free. Wix Answers comes with a customizable knowledge base, robust ticketing system, built-in call center and embeddable help widget. Actionable insights gives you all of the data you need to track your business progress. With Wix Answers, you can build better, longer-lasting relationships with your customers.

Wix Answers

Wix Answers

von Wix Answers

(7 Bewertungen)

Wix Answers is the professional platform you can use to create your own help desk and support your customers. Built by Wix to support over 120 million users, its now available for any business. And its free. Wix Answers comes with a customizable knowledge base, robust ticketing system, built-in call center and embeddable help widget. Actionable insights gives you all of the data you need to track your business progress. With Wix Answers, you can build better, longer-lasting relationships

Re:Desk

Re:Desk

von Re:Desk

(5 Bewertungen)

Customer service help desk ticketing software for small business including cloud (Saas) and downloadable version. - it ready help desk - downloadable version - Saas web based version - Ecommerce ready - Multi-site (multi-store) connection - Multivendor ready help desk - Easy to use, 10 min to setup - Everything you need to start supporting customers

AIhelp

AIhelp

von ShareFun Network

(4 Bewertungen)

AI powered Customer Support Software for In-App Messaging and Operation with AI bot, notifications, Auto-check Form, alerts, app indexing and more. AIhelpI helps you provide personalized support when and where customers need it, so customers stay happy and satisfied. it enables you customize your support and configure any workflow.

Alloy Navigator

Alloy Navigator

von Alloy Software

(3 Bewertungen)

Für jede IT-Organisation ist es wichtig, ein hohes Serviceniveau zu erreichen und gleichzeitig die Kundenbedürfnisse zu erfüllen. Aus diesem Grund wurde eine intuitive, einfach zu bedienende Helpdesk-Lösung mit einer eng integrierten Wissensbasis und einem Self-Service-Portal entwickelt. Kombiniere dies mit der Asset-Management-Integration und der Flexibilität eines intelligenten Workflows und du hast eine komplette IT-Management-Lösung.

Solvemate

Solvemate

von Solvemate

(3 Bewertungen)

Solvemate is the smarter customer support bot. By asking smart multiple-choice questions, Solvemate finds the shortest path to right solution for your customers. This allows your customers to get instant, self-service support with just the click of a button, or a tap of the finger. Unlike other chatbots, Solvemate is quick to integrate into your existing customer support flow and can handle complex customer requests (i.e. troubleshooting). The average resolution time is just 12.4 seconds.

Basic Online Service Desk / Help Desk

Basic Online Service Desk / Help Desk

von Basic Business Systems

(3 Bewertungen)

Management of customer service desks, issue response and resolution, after sales, customer complaints, returns and product support.

Support Desk

Support Desk

von wordDev

(2 Bewertungen)

wordDev Support Desk is All-In-One tickets system offering many features such a Live Chat, Support Tickets with priority, multiple Department, multiple user, client management, FAQ, bugs, online payment, product showcase, Service for sale, multiple language and much more...

Zent.io

Zent.io

von Zent.io

(1 Bewertung)

Zent.io is a Omnichannel "All in One" Contact Center Software, Best Contact Center Value One Product, The Complete Package All-in-one Pricing - No charge for additional functionality Lowest Cost, Cloud-based Solution, 100% reported uptime last year No hardware or software to maintain Global scalability and redundancy Any Platform HTML5 Any CRM No matter how customized (Custom Integration) Any VoIP

Web+Center

Web+Center

von Internet Software Sciences

(1 Bewertung)

Web+Center is a suite of open source, web-based help desk/Service applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management.

QuickFMS

QuickFMS

von QuickFMS

(1 Bewertung)

Modular solution for facilities management that includes asset, property, maintenance, reservation, and schedule management.

CallTaker

CallTaker

von Synagen Systems

(1 Bewertung)

CallTaker is an affordable, sophisticated cloud based business management system that allows you to connect and service your business and customers more efficiently and easily than ever before. Log calls, create requests, assign tasks, run reports, dispatch technicians. All this and much more is possible with CallTaker. CalltTaker is the complete business tool you have been looking for.

Artologik HelpDesk

Artologik HelpDesk

von Artisan Global Media

(0 Bewertungen)

HelpDesk Web-based Support Software. HelpDesk lets you manage the entire support process in one tool, from registration to the closing of the ticket. This ticket management system also provides you with statistics and reports that make it easy to follow up on your support management. HelpDesk provides a well-organised overview of support matters and stores all related information in one place. The support tool has practical functions like an FAQ, delegation, a knowledge database and SLA.

Enterprise Service Catalog

Enterprise Service Catalog

von PMG

(0 Bewertungen)

The most easy-to-use, easy-to-configure, and easy-to-deploy service request and fulfillment engine on the market today.

GS/HelpDesk

GS/HelpDesk

von GroupSoft Systems

(0 Bewertungen)

Internal ITSM solution that offers problem management, reporting, charts, asset and knowledge management for IBM Lotus Notes/Domino..

SimplyDesk

SimplyDesk

von PCI

(0 Bewertungen)

Simplydesk allows you to quickly implement a helpdesk adapted to your environment and to manage your IT and Furniture Assets

RSTickets!Pro

RSTickets!Pro

von RSJoomla!

(0 Bewertungen)

Help Desk ticketing system with integrated knowledge base and department specifications.

E-Helpdesk Support

E-Helpdesk Support

von RK Software

(0 Bewertungen)

Helpdesk management system that provides ticket status tracking and performance reporting functionality.

Hornbill Service Manager

Hornbill Service Manager

von Hornbill Corporate

(0 Bewertungen)

Hornbill Service Manager is an easy to use, powerful, collaborative Service Desk solution. Collaborative ITSM is a fresh approach, combining innovative collaboration technology, ITSM best practice, and powerful business process automation. Hornbill Service Manager is ideal for service desks that need to get up and running quickly, with intuitive deployment of ITSM best-practice. Collaborative ITSM breaks down silos, enabling teams to deliver better outcomes, by working together on common goals.

Valuemation (ITSDM)

Valuemation (ITSDM)

von USU

(0 Bewertungen)

Valuemation for IT Service Desk Management helps the IT service desk control and carry out all support activities. While a ticket is handled, everyone involved can see the relevant information, as well as activities that have been or still need to be done, at all times. Integrated solutions, such as the IT knowledge base, and root cause analysis options as well as insightful process KPIs speed up the solution process.

ReadyDesk

ReadyDesk

von ReadyDesk

(0 Bewertungen)

Web-based help desk software with live chat and remote desktop support.

Rolodesk

Rolodesk

von Netmine Mobile Innovations

(0 Bewertungen)

Rolodesk is an Android app for Freshdesk. With Rolodesk's simple dialer & SMS UI, you can easily update & access tickets on the go.

appVuze

appVuze

von appVuze

(0 Bewertungen)

Help desk software that helps mobile app users stay productive, designed to minimize frustration for agents and users alike.

Video Help Ticket

Video Help Ticket

von Video Help Ticket

(0 Bewertungen)

Bietest du Computer-Desktop- und Server-Support für Kunden an? Entwickelst du Software für jede Branche? Sprichst du täglich mit Kunden am Telefon über Probleme mit Hardware, Software oder irgendetwas mit dem Computer? Dann ist Video Help Ticket die zeitsparende Software für dich und dein Support-Team. Video Help Ticket ermöglicht es deinen Kunden, seinen Bildschirm in Echtzeit aufzuzeichnen und gleichzeitig seine Stimme am Telefon aufzuzeichnen, während er das Problem oder das Problem mit seinem Computer beschreibt.

Crrux

Crrux

von i-nable Solutions

(0 Bewertungen)

With Crrux you can collaborate and engage seamlessly with internal or external people, for social conversations, articles/blogs, research, projects, sales, support, finance, and legal work flows. Engage external users and communities through public content in the form of a website having your catalog of offerings, blog, and help center to resolve customer issues. Manage general communication and collaboration around topics with article and conversation items.

Eve

Eve

von BlackBeltHelp

(0 Bewertungen)

Eve is an AI-enabled chat bot for higher education sector that automates IT-related support tasks such as password resets. Eve, a white-labelled product, is easy to set-up and can be easily integrated with a website within minutes. It provides responses at light speed, eliminates callbacks, provides seamless integrations, is available 24X7 and comes with enterprise level security. Eve draws actionable insights from users support metrics to become empowered to make better decisions.

Service Exec

Service Exec

von Refreshing Software

(0 Bewertungen)

Helps keep track of IT assets and who is using them. If problems arise, the integrated service desk can record details.

ngDesk

ngDesk

von ngDesk

(0 Bewertungen)

ngDesk is a complete and completely free help desk software for every step of the customer service life cycle. With features ranging from instant alerts to ticket management, live chat, and real time data--all free for unlimited users--ngDesk aims to fill the gaps in current help desk software. Plus we're always adding new features, like AI and Machine Learning coming to an ngDesk near you in 2018!

Softeligent

Softeligent

von Softeligent

(0 Bewertungen)

Softeligent is an enterprise single system platform to manage all aspects of IT and Telecom Assets and Services. We offer best of breed, full life cycle management solutions in TEM/WEM, ITSM and IT Hardware asset management. Softeligent helps companies automate business processes, turning paper into electronic data, and manual processes into integrated and trackable management systems.

uCare Help Desk

uCare Help Desk

von uCare

(0 Bewertungen)

uCare is the ultimate WordPress plugin to create a fully-featured support ticket help desk system for your business. It is integrated with WooCommerce and Easy Digital Downloads. With unique user roles for your support admins, agents and customers, you can provide your customers with a unique and impressive support experience which is aimed at increasing customser satisfaction. uCare allows you to work on customer support tickets directly from the backend or the frontend.

CloudTASK

CloudTASK

von CloudTASK

(0 Bewertungen)

Help desk software with scheduled tasks, checkpoints, support desk, time keeping, customer policies, and a password vault.

office24by

office24by

von Office24by7

(0 Bewertungen)

Office 24by7 allows you to manage customer communication efficiently with Cloud Telephony services such as IVR. All incoming calls are routed to the right department without human intervention. Office24by7 also ensures easy integration of third party tools. The user-friendly interface allows smooth single or multiple call flow. With features such as One Business Number, Toll free, Missed Call, Bulk SMS, Click to call and OTP we provide a complete package to transform your communication process a

DataKnowl

DataKnowl

von Complexity Intelligence

(0 Bewertungen)

DataKnowl platform combines human-based support tools (DataKnowl Contact) with intelligent self-service powered by Artificial Intelligence (V-Agent and V-Voice). DataKnowl Contact is the evolution of the Cloud Contact Center and Support Ticket System software. Manage phone calls and messages, thanks to the scalable Interaction Center; manage, reply and track requests thanks to the complete Support Ticket System, or engage live with a customer thanks to the real time features.

Simple IT Helpdesk

Simple IT Helpdesk

von Iconet

(0 Bewertungen)

Web application on premise with ticketing and inventorying systems for IT businesses.

HelpDesk and Knowledge Management

HelpDesk and Knowledge Management

von FirstOne Systems

(0 Bewertungen)

F1Helpdesk provides simplified approach for IT Service Management implementing Information Technology Infrastructure Library (ITIL) best practices. Incorporating key components such as Incident Management, Problem Management and Change Management.A comprehensive enterptise application covering SLA Management & Escalation,Business Rule Engine, Flexible Workflow, SAP integration, Asset Upload,HelpDesk Agent Workspace,In Dispatch/In Queue/In Service Box,Knowledge Management,Customizable Reports

Ameyo FusionCX

Ameyo FusionCX

von Ameyo

(0 Bewertungen)

FusionCX allows comprehensive End to End Experience (From Front Office to Back Office) and not just Contact Center KPIs management. Fusion CX's USP of omnichannel contact center and a Customer Service CRM in a single platform eliminates gaps in the customer engagement market, delivering a full-fledged seamless customer experience solution for businesses across all dimensions.

Smart Link

Smart Link

von Unymira USU

(0 Bewertungen)

Smart Link is the self-service software that establishes a smart connection between IT end users and IT Support. All IT-related information and support functions are pooled in a single channel. Unymira Smart Link is always the first point of contact for IT end users regardless of whether error messages, IT-related questions or service requests are involved. Unymira Smart Link works across all channels of communication; on every desktop PC, notebook, tablet and Smartphone.

Richpanel

Richpanel

von Richpanel

(0 Bewertungen)

All-in-one help desk software with real time integration with Ecommerce. Track everything from website visits to orders. Manage customer conversations across channels - email, chat and social in one simple, easy to use dashboard. Unlike other expensive softwares, Richpanel is affordable and is free for up to 10K monthly tracked customers and 3 agent seats.